Operation manager
Sandwich w Noss
Total years of experience :16 years, 11 Months
Ensured the integrity of all debt collection related processed and, when necessary, creating new processes that are responsive to the requirements of customers.
Established, monitored, and improved the performance metrics of the collection floor.
Provided and prepared performance reports to the divisions manager.
Aimed and drove collection personnel to the highest level of performance possible within the corporate guidelines.
Aimed and drove enhanced profitability through innovative approaches for increasing efficiency, productivity, and workforce enhancement.