Samer Haddad, E-commerce agent

Samer Haddad

E-commerce agent

CMA CGM

Lieu
Liban - Beyrouth
Éducation
Master, Master of Business Administration (MBA)
Expérience
4 years, 9 Mois

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Expériences professionnelles

Total des années d'expérience :4 years, 9 Mois

E-commerce agent à CMA CGM
  • Émirats Arabes Unis - Abu Dhabi
  • Je travaille ici depuis juin 2022

• Ensuring excellent customer-employee relationship by providing accurate and timely information
• Assisting in managing accounts for current customers as well creating accounts for potential clients through a thorough analysis of the customer's company
• Providing customer support globally and assistance with customer shipping and logistics-related questions, including B/L Management, Booking, Freight, Container Tracking, Quotation, Invoice, and Web Account Rights Management
• Ensuring the achievement of daily targets with accuracy and consistency

Customer Service Representative à Azadea Group Holding
  • Liban - Beyrouth
  • septembre 2021 à décembre 2021

• Responded to customer questions and complaints via email
• Assisted with placement of orders, refunds, or exchanges
• Opened and maintained customer accounts by recording account information

Inventory Controller à Assaha Trading and Supply
  • Liban - Beyrouth
  • mars 2018 à mars 2020

• Inspected stock and reported any faulty items or inconsistencies immediately
• Updated and maintained records of orders, payments and receiving stocks
• Performed inventory inspections and reordered supplies and stock as necessary

Bank Teller à Bank Byblos
  • Liban - Beyrouth
  • juin 2017 à juillet 2017

• Processed standard teller transactions including handling deposits and managing payments
• Conducted surveys for customers to assess their level of satisfaction with the bank’s services
• Supported customers by clarifying questions related to interest rates and banking services

Business Information Unit à SABA and co. Intellectual Property
  • Liban - Beyrouth
  • juillet 2016 à août 2016

• Placed Data Entry information of the companies’ logos

Éducation

Master, Master of Business Administration (MBA)
  • à American University of Science and Technology (AUST)
  • janvier 2021
Baccalauréat, Business And Management
  • à American University Of Science And Technology
  • février 2018

• Project Management Application: (Fall 2017-2018). This course provides the opportunity to apply my knowledge with modern day projects and related software tools. Training on project management software to create Gantt charts, and develop resources and budgets. • HULT Prize: Participated in the HULT prize competition. Leading a generation to change the world.

Specialties & Skills

Customer Care
Logistics
Answering Phones
BUSINESS PLANS
CUSTOMER SATISFACTION
DATA ENTRY
FEASIBILITY STUDIES
FILE MANAGEMENT
LOGO DESIGN
PROCESS ENGINEERING
PROCUREMENT
QUALITY CONTROL
INVENTORY MANAGEMENT

Profils Sociaux

Langues

Arabe
Langue Maternelle
Anglais
Expert
Français
Moyen
Italien
Moyen
Grec
Moyen

Loisirs

  • Taekwondo
    Taekwondo (2007-2011)
  • Swimming
    Swimming Team of Al-Yarz (2009-2010)
  • Soccer
    AUST Varsity Soccer Team (2016-2017)