Content Moderator
Webhelp
Total des années d'expérience :4 years, 6 Mois
- Moderating and auditing user-generated
content (UGC) taking the time to understand
the needs of customers and the client.
- Monitoring and evaluating content in line with
content and business policies.
- Adhering to deadlines and ascertaining to meet
Key Performance Indicators (KPIs).
- Running diagnostic tests using Jaguar Land Rover
vehicles interfaces (JLR Pathfinder and JLR SDD
(Symptom Driven Diagnostics)).
- Performing Pre-Delivery Inspection (PDI) for vehicles before handing them over to the customers.
- Conducting regular vehicle maintenance (Oil change, tire service, brake jobs, and more).
- Helping with quality control tests.
- Training as a service advisor and as a workshop
controller.
- Identifying progress toward customer service
goals by evaluating key performance indicators.
- Improving and implementing customer
service methods.
- Working with upper management to help
customer service in meeting their components of
overall organizational goals and objectives.
- Managing the day-to-day operations
of the customer service teams and
providing coaching when needed.
- Reviewing support workflows and making
recommendations to improve efficiency.
- Providing and presenting high-quality, front-line
customer service outbound calls with high efficiency
and courtesy.
- Following conversation prompts and scripts when
handling different campaigns and handling all calls
effectively.
- Making follow-up calls to get feedback from
customers about their satisfaction with our services
in order to improve them.
Ranked third in undergraduate class based on GPA