Account Manager
Jasmine Trading
Total des années d'expérience :7 years, 10 Mois
− Manage customer retention while identifying new potential leads
− Identify new business opportunities and create sales plans
− Analyze market trends and customer data to develop strategies that drive revenue growth
− Negotiate contracts and close deals with clients and partners
− Lead and develop the team in all aspects of hospitality, guest satisfaction & overall customer service
− Improve team productivity by providing continuous effective training on key processes while monitoring performance and ensuring progress on all related tasks
− Follow up and cross-check that all client inquiries are handled promptly and professionally and that they have been given all possible attention needed for helpful results
− Build customer loyalty and reduce customer churn by delivering a positive brand experience to existing and new clients through fostering long-term relationships
− Set goals to meet the needs of each team member
− Detect, research and establish relationship with competitor clients to create future prospect
− Attend meetings with HODs (heads of departments) to keep track of records related to updated compliance guidelines, product specifications and corporate services and communicate them to the teams in our scheduled meetings
− Manage Vip client accounts independently
− Build a Strong relationships, provide outstanding customer service and support
− Submit monthly forecast reports and planning reports to management with the expected growth structure
− Manage bid preparation, pricing, and reviewing activities for all project tenders
− Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
− Acquire a thorough understanding of a key customer needs and requirements
− Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
− Negotiate contracts and close deals with clients and partners
− Ensure the correct products and services are delivered to customers in a timely manner
− Resolve any issues and problems faced by customers and deal with the complaints to maintain trust
− Detect, research and establish relationship with competitor clients to create future prospect
− Demonstrate products to customers
− Maintain good business relationships with clients and respond to their queries
− Assist in regular stock monitors and annual inventory
− Provide Purchase and logistics support and work closely with the supplier to resolve any issues
− Organize the on-time delivery of purchased supplies
− Maintain and reconcile stock counts against database records
− Manage documentation and filing related to the purchase
Graduated from Raffia Hariri University
Auditing: This course provides all information needed regarding an audit. Every aspect of an audit letter as long as the different types of audit reports. Taxation: This course was an introduction to the Lebanese taxation system. Personal Income tax, Business Income Tax, VAT, and Social Security Tax.