Managing Partner
Syber Technology
Total years of experience :15 years, 11 Months
Managing Partner and Technical Manager responsible of all the IT support contracts and clients requests, projects planning implementation supervision.
Head of IT Department of 2 technicians and 1 developer.
Responsible for IT projects management (infrastructure and environment development, Headquarters relocation).
Request Tenders from IT Partners for all IT products, hardware, software (Licenses, CALS),
Decision maker in IT environment development (Upgrading platforms, hardware and software)
Present and implement the newest cutting edge technologies in communications, surveillance systems, hosting plans, and backup cloud based solutions...in addition to power systems (UPS and Generators).
Plan, coordinate, and implement security measures to protect data, prevent any data leakage and maintain software and hardware upgraded.
Manage Company’s domain registration, web site hosting and design, manage Facebook page, Twitter page, LinkedIn and YouTube channel.
Project manager for ERP implementation for 3 years of development, starting from decision making, analysis, implementation, configuration, coaching and support of users, applying patches and updates.
Tender & Purchase IT products, hardware, software (Licenses, CALS).
Suggest new means of communications and backup cloud solutions.
Manage IT department’s annual budget.
Manage users’ accounts in Active Directory and profiles; apply group policies on Domain Controller (Server 2008 R2 Enterprise Edition).
Manage and configure Microsoft Exchange Server 2010 and create users’ mailboxes.
Manage and configure External Mail Server using MDaemon Mail Server.
Apply company’s protocols and rules on ISA Server 2006 For Server 2003 SP2.
Fix damaged computers; troubleshoot network problems and router/switch faults.
Systems integration and configuration according to the high demands of CAD machines.
Tender & Purchase IT products, hardware, software (Licenses, CALS), peripherals…
Handle time attendance hand punch machine (IR XP1000).
Suggest new means of communications and backup cloud based solutions.
Plan, coordinate, and implement security measures to protect data, prevent any leakages and maintain software and hardware upgraded.
Undertake the day to day backup operation on the servers at premises (Windows NTBACKUP/Symantec Backup Exec 11d/Third party applications).
Manage Company’s domain name registration, web site hosting and design, in addition to online mail flow.
Manage social presence for the company online on Facebook, Twitter, LinkedIn and YouTube channel.
Project manager for ERP implementation, Vision ERP by Vision Inc., decision influencer, installation, configuration, training and support for users, patches & updates.
Support ERP implementation project, coordination between the implementing partner and the end users (Finance Dept./HR/Stock/Procurement Dept. and Projects Control.)
Handle Accounting Module program updates on Vision, as per the Ministry of Finance resolutions and standards.
Document solutions to problems of IT applications/Infrastructure in IT Knowledge Base (Soft and hard copies).
Provide user support to ensure the resolution of technical problems.
IT Support, Mazen Pharmacy, AMB Group, Mazraa.
Install, configure and maintain computer hardware, operating systems and applications. (Windows Server 2003/Windows XP/ERP Paradox, EDM Partners @ Work and EDM Noria).
Help in Network installation and configuration in all outlets.
Servers backup plus all IT based operations.
Quota and internet traffic monitoring, antivirus updates, ...
Perform Routine network startup and shutdown check procedures.
Troubleshoot system and network problems at outlets.
Diagnose and solve hardware, OS and ERP software faults at outlets.
Handle network failures (Testing Connection/Internet/Intranet) and follow up with the ISP.
Maintain logs related to network functions as well as maintenance and repair records.
Report to the IT manager and Network Administrator.