Sales Executive
IFP Group
مجموع سنوات الخبرة :14 years, 8 أشهر
•Execute data research through phone calls to visitors, collecting and updating visitors’ data during the exhibition and generating delegate sales revenues in line with targeted objectives.
•Coordinate and implement inside Sales lead generation initiatives by managing research activities as required by each event/conference to compile successful campaign target lists.
•Follows a well-structured sales pitch customized for each event/conference aiming to attract targeted audience.
•Develop a strong pipeline of viable sales leads through personal research and distribution of target/lead information into sales contact database.
•Confirm visitors’ attendance prior to each exhibition and assist them with the online registration procedure if needed.
•Monitor the updating of information related to leads, contacts, accounts and account hierarchies in order to maintain clean, reliable and appropriately structured database records.
•Coordinate with the Marketing department in order to manage the processing and distribution of leads generation campaign opportunities through activities including advertising, direct emails, social media, seminars and conferences.
•Following tangible KPIs and MBOs aiming to develop the sales leads in close cooperation with line manager.
•Logging and tracking all customer exchanges activities on the CRM system.
Mondragon Wintec Colleges Kingdom of Saudi Arabia
Mondragon Wintec is a joint venture between Mondragon, a Spanish corporation that operates universities with more than 20, 000 students worldwide, and Wintec, New Zealand Institute of Technology, focusing on the development of skilled students with more than 20, 000 students educated annually
• Reported to General Manager of the Joint Venture,
• Assisted in setting-up the logistics of 3 Saudi colleges operated by the Joint Venture in the Western Region of Saudi Arabia,
• Interfaced with Government Authorities on the safety and well-being of the expatriate academic and administrative staff,
• Reviewed, analysed and reported information on 250 Saudi students: attendance, and grades, at both individual and aggregate levels,
• Counselled students on selecting courses, and classrooms, depending on their English proficiency level,
• Assisted in organizing extra curriculum and sport activities,
• Managed the procurement: stationery, utilities, equipment, etc.,
• Coordinated the security and facility program for 70 subcontracted employees,
• Managed fleet, machinery, equipment and assigned drivers and operators, and
• Managed the accommodation of administrative staff located in two buildings of 3 floors with 56 rooms in total.
EDCO Group - Yarze, Lebanon
Etablissement Debs pour le Commerce et l'Industrie, EDCO, manufactures and markets quality construction material ranging from adhesives, finishing products, waterproofing solutions and decorative textures
• Reported to the General Manager and Majority Shareholder,
• Handled key accounts and clients’ portfolio with an average monthly sales $30, 000 (20% of total monthly sales),
• Analysed historical data and identified sales opportunities with existing clients resulting in annual sale increase of 5%,
• Organized clients’ databases by segments and area,
• Worked with the graphic designer to improve the Company’s promotional material, catalogue, profile, and products' labels & bags,
• Prepared Company's weekly newsletter covering new projects, and activities sent to contractors, consultants, architects, and interior designers, and
• Conducted sales meetings, cold calls, and field visits with potential clients' contractors, consultants, and architects.
Telesupport International (ITG Holding) - Jal El Dib, Lebanon
Telesupport provides call centre services to large Banks, Telecommunication, Distribution, Information Technology and Insurance companies and Internet Service Providers answering customers’ product inquiries, log in issues, follow up and collection of past due receivables, etc.
Call Center handled customer calls from Bank Audi-Saradar Group, AXA Middle East Insurance, Lebanon Ministry of Finance, Lebanon Ministry of Tourism, BLC Bank, Ahli International Bank, Abela Freres, Mitsulift Equipment, First National Bank, IBL Bank and many others.
• Reported to the General Manager,
• Started as a part-time customer service representative, promoted to a team leader and then to a Unit Supervisor,
• Led Inbound, Outbound & Collection Team of 70 agents working in 3 shifts,
• Recommended development and improvements to call answer protocol, processes and procedures,
• Set productivity and objectives to each shift and each team member,
• Monitored and trained team members on a daily basis to maintain a high level of competence,
• Managed workflow on the Call Center floor between incoming calls, supported functions and special projects,
• Provided technical guidance, training and staff development for the Customer Service agents,
• Provided feedback and coached to ensure call service and call quality goals are met on a daily basis,
• Planned and assigned weekly tasks and daily activities to agents,
• Followed up and reviewed each agent’s works ensuring completion of tasks and activities as planned, on time and within budget,
• Conducted quality assessment reviews and completed quarterly performance evaluation forms,
• Prepared and presented to Management weekly productivity and performance reports,
• Identified and resolved customer issues and participated in routine communications with clients to ensure complete customer satisfaction,
• Ensured documentation and analysis of reports to enhance the operations
• Prepared and analyzed statistical reports for Management and Customer use,
• Screened resumes and conducted interviews for potential candidates,
• Prepared training material, and planned and conducted trainings on new clients, new products and to new recruits,
• Launched new projects starting from initiating contacts with client through setting up the training to first call done or received, and
• Interfaced and communicated with key clients in designing and introducing new products and services.
Full time job as an inbound call agent: Handling all callers' requests such as dispatching accident expert and tow truck/ lost-stolen debit/credit deactivation/ bank transactions inquiries.
Part time job as an inbound call agent: Handling all callers' requests with respect to dispatching accident expert and tow truck/ lost-stolen debit/credit deactivation/ bank transactions inquiries.
• Prepared and entered journal entries and payment vouchers into accounting systems,
• Prepared monthly reconciliations for banks, suppliers and clients and cleared reconciling items,
• Assisted in preparation of monthly trial balance and supporting analyses and schedules, and
• Prepared invoices and followed-up collection of receivables.
2005- 2008 Lebanese American University BA in Management (Degree not obtained)
2004- 2005 Lycee Abdel-Kader- Beirut Graduated with a French Baccalaureate in General Science
1990- 2002 Grand Lycee Franco-Libanais - Beirut Graduated with a brevet license