Project manager for SYR-POST Data Center
ESN - Expertise & Systems Network
Total years of experience :33 years, 8 Months
Project manager for SYR-POST Data Center
• Provide IT Services to Operations & Projects;
• Provide Service management Assurance;
• Accountable for GEC (Embargoed Countries) service management;
• Accountable for E2E IT delivery of infrastructure and applications;
• Participate in all IT Projects;
• Participate in BCP (Business Continuity Planning) report issuance;
• Accountable for IT Risk Assessments;
• HSSE focal point representing 5 sites;
• Run HSSE office inspections activities;
• Manage Business Support Unit;
• Lead Office renovation project;
• Act as Procurement focal point;
• Played technical judgment roles for quality control and continuous enhancements in Purchasing/Contracting new equipment for Data / Telephony Networks & UPSs’.
• Achieved over 250 successful purchases & Minor services contracts;
• Accountable for Periodical awareness workshops; such as Shell’s reputation events for stakeholders “leadership”, “First Aid” and “Fire Fighting ““Defensive driving” for staff & families; “Road safety” awareness campaigns for schools & neighbors & “HSSE incident reporting”.
1997 - 2011 (14 years)
Provide wide range of IT Services such as but not limited to:
• Provide IT Services for Operations;
• Provide Service management Assurance;
• GEC (Embargoed Countries) service management;
• Accountable for E2E IT delivery of infrastructure and applications;
• Accountable for a Wide range of equipment hardware support;
• Resolve IT Support requests and contact customers
• Accountable for Business Applications support, (ex.2:Petrel, GeoFrame, Business Object, PSE Payroll, Hardcat Asset control, Vision SUN finance application, Citrix, MS-Exchange, MS-SQL);
• Arrange training sessions such as: “introduction to new VISTA & Office 2007 environment” & "Vision & Citrix usage for finance people";
• Participate in all IT Projects related to Syria such as application migration, Upgrading Servers (HRC) & Desktops (GDLT).
• Coordinating workflow within Shell International IT-related groups.
• Comply with Business Regional line Support objectives.
• Communicating internally & externally contacts to support functional business needs.
Environmental affairs Project
GIS Technical Expert at UNDP Project: “Strengthening Capacities” (Oracle based applications).
A long term project: GIS Technical Expert (Geographical Information System) in UNDP Project: 'Strengthening Capacities for Environmental Affairs in Syria', includes ESRI application support (ARC info, ARC view) and training land survey teams for more than 20 months.
@ High Institute for Applied Science & Technology “HIAST”:
• Training & Qualifying Computer's maintenance teams, and working in modular databases programming teams.
• Technical Support for the Data Center activities
• Telecommunication & op.sys (WAN/LAN UNIX, & MAC) support
Courses Attended 1- ITIL Foundation V3, ITIL OSA, & ITIL RCV, that follow track to be ITIL professional expert 2- Creative Problem-solving & Decision-making - Dubai 3- Data Management, & State of art in IT at Shell -UK 4- IT Service Management & Integration Pink Elephant- UK 5- Courses in IT service management & IT support / Delivery of Service 6- TCP/IP communication protocol QA center 7- MS-SQL/Windows training courses in Implementing, Administrating, & Optimization 8- MS-Exchange Server 5.0 Administration QA center -UK 9- Cisco Internetworking devices ICND2.0 UK 10- Developing a Web site in QA center- London 11- Professional Supervisor 12- Effective Purchasing, Tendering & Supplier Selection 13- Professional Office Manager 13- Alcatel telephony system management - Cairo 14- Courses in Project mgt. Communication skills, Leadership & Art of Change Considerable Points of Strength: IT Service Management & Integration Business Infra Mgt (BIM) Business Continuity Planning & management (BCP) Good team player & Good Communication, Strong in follow-up & Good in inspections & risk planning, Flexible & Task oriented, Build Shared vision with Subordinates for better delivery. References (details to be given upon request) Mr. Howard Wright , & Mr. Roelant Kas Regional managers at Shell Mr. Bedros Kechichian as direct Supervisor
1993:Completed Post graduate studies in field of IT science; Project subject: ‘PHONE EMULATION for UNIX USERS USING ETHERNET’
1990: Bachelor of Engineering, University Degree as Elect. Eng. Dept. of Electronics at University of Damascus (5years Study); Project subject: ‘AUTOMATED DATA AQUASITION’ focuses on data accusations networks HW & SW design.
