Operation Manager
DHL
Total years of experience :27 years, 4 Months
Oversee day-to-day office management tasks
• Ensure service levels are maintained and customer satisfaction achieved.
• Ensuring that all safety regulations are adhered to
• Manage a team of people
• Ensure all training needs are met and that performance is monitored and feedback provided at regular intervals
• Prepare, revise and submit reports, budgets and other documentation as required.
• Implement quality management and other regulatory compliance strategies in line with company policy.
Fluency in English and Arabic
Attentive to details
Excellent writing skills and command of grammar
Strong communication skills
Specialized in general news articles
Specialized in sales and marketing tools such as flyers, brochures, catalogues, ….
Copywriter, and proof reader.
Accredit translator of Arab GT website
Expanding regional sales & marketing activities for the company by opening Damascus Branch.
Recruit, train, and motivate sales team to improve sales targets.
Identify business opportunities.
Implement business plans to capture business opportunities
Ensure a quality and timely implementation of the business plan
Launching branding names and identities for corporate houses.
Implement business development plans for new products
Provide marketing plans for new products including the market study and advertising campaign
Implement business plans for company departments.
Develop and implement goals, objectives, policies, procedures and work standards
Build new sales team with fresh and creative selling ideas.
Develop new markets operation, such as Middle East, Far East, and Europe.
Develop new business projects to increase the company income
Participate in international tourism exhibitions.
Promote packages through different channels of marketing, such as media, website, advertisements...etc.
Develop special promotions and offers.
Promote added value products.
Establish new overseas offices for the company
Develop and implement business plans for the travel & tours departments of the company, to increase our market share for the two departments.
Improve sales by adding new products.
Raise the quality service standards, by facilitating staff training sessions.
Develop brand awareness for company products through advertising campaigns, selling tools like media, printings, and advertising materials.
Hosting international events
Build up new overseas contacts for inbound & outbound.
Participating in overseas fairs, exhibitions & seminars.
Develop business plan for the project to increase the sales of the travel products to Citibank credit card holders.
Increase the sales from AED 600, 000/- for the first six months of operation to AED 8, 500.000/- the next year and to AED 10, 000.000/- the third year.
Develop special promotions and offers.
Coordinate with Citibank for the customer travel needs and requirements
Solving customers’ complains if any, to achieve customers’ satisfaction.
Obtain the ISO 9002 certificate for the Travel Department of Kanoo.
Support and motivate the associates on daily operations basis, and ensure quality service provided to our clients.
Build a team spirit among the staff for best operations results.
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