Technical Service Consultant Engineer
AVAYA
مجموع سنوات الخبرة :8 years, 4 أشهر
Jan 2009 to this Date Technical Service Consultant Engineer at AVAYA
• Ongoing Project technical management and supporting Customer upon project completion.
• Provide in-depth onsite and remote technical
guidance to Avaya's partners to ensure a successful
deployment
• Build and maintain customer relationships.
• Work efficiently with customer/partner support team to solve customer issues.
• Work closely with other members of the
Sales/Presales team in designing and positioning the big-complex projects which required deep Avaya
knowledge and lots of integrations.
• Provide Avaya Customers/partners with technical and best practice guidance, hands-on configuration,
deployment support, product training
Main Projects are Alinma bank, Saudi Telecom Company,
Saudi Airline, Arab National Bank, Najim Call Center.
Jan 2008 to Sep 2008 Post Sales Technical Engineer at AVAYA
• Implement Avaya IP Telephony, Unified
Communication, and Contact Center and 3rd party
Applications
• Setup demo systems and present it to key customers
May 2005 Nov 2007 Customer Support Engineer as outsource for Housing Bank for Trade & Finance in Jordan.
Belong to: General Computer and Electronics Company
(GCE)
• Managing a dynamic effective team of computer
hardware and system engineers who provide support
services for more than fifty customers.
• First level of support and solving network problems to increase systems availability.
• First level of support and solving IP telephony
problems within their Call Center setup.
• Professional in Implement Avaya IP Telephony,
Unified Communication, and Contact Center and 3rd
party Applications.
• Broad Knowledge in IBM hardware products, including
Desktops, Laptops, Servers, Blade Centers, and
System Storage.
• Professional experience in Microsoft Products for previously mentioned Desktops, Laptops and servers.
• Good experience in Red Hat Enterprise Linux
installation, Configuration, and troubleshooting.
Al Balqa' Applied University Faculty of engineering technology 2000-2005:, Amman, Jordan. Bachelor's degree in Computer Engineering, Degree 3.48/4.00 (Very good) Al Al-Qabesy secondary school Al-Zarqa - Jordan. General
2000 secondary education certificate (Tawjihi) . Average 93.7%