Country Manager
Skycom Express LLC
مجموع سنوات الخبرة :12 years, 7 أشهر
KSA / Acting CEO MENA
To lead and direct the operational day to day activities of Saudi Arabia business and middle east, driving the business to a new level of operational excellence, efficiency and effectiveness
Deliver operational leadership responsibility for all contract relationships between the company and its portfolio of the industry customers, ensuring the company sustains market share at the Saudi sector, achieves return on associated capital investments and delivers profitable growth
Direct the day to day operational management of the Saudi business, applying as required a hands-on approach to producing solutions to strategic, technical, commercial, operational and personnel related challenges which impact on customer service and performance
On award of contracts, lead the delivery teams in achieving their goals and objectives and ultimately ensure all contract requirements are delivered on time, within budget, technically compliant and to the highest standards of safety, quality, and operational excellence
Develop an annual sales plan for existing and future customers and ensure excellent client relationships are maintained by building openness and trust. Act as a key focal point for communications with clients on issues requiring the influence and authority of the Country Manager
Ensure day-to-day operations maintain a continued alignment with overall corporate policy, strategy and direction
- To lead and direct the operational day to day activities of Saudi Arabia business and middle east, driving the business to a new level of operational excellence, efficiency and effectiveness
- Deliver operational leadership responsibility for all contract relationships between the company and its portfolio of the industry customers, ensuring the company sustains market share at the Saudi sector, achieves return on associated capital investments and delivers profitable growth
- Direct the day to day operational management of the Saudi business, applying as required a hands-on approach to producing solutions to strategic, technical, commercial, operational and personnel related challenges which impact on customer service and performance
- On award of contracts, lead the delivery teams in achieving their goals and objectives and ultimately ensure all contract requirements are delivered on time, within budget, technically compliant and to the highest standards of safety, quality, and operational excellence
- Develop an annual sales plan for existing and future customers and ensure excellent client relationships are maintained by building openness and trust. Act as a key focal point for communications with clients on issues requiring the influence and authority of the Country Manager
- Ensure day-to-day operations maintain a continued alignment with overall corporate policy, strategy and direction
charge of all sales activities, departments and personnel involved in Sales for the Organization.
-Provides leadership to the day-to-day operations of the sales department, while maintaining focus on the Organization’s strategic goals.
-Analyze sales statistics to determine business growth potential.
-Establishes performance goals for all sales department employees, and monitors performance on a continual basis.
-Hiring, training and firing of personnel involved in Sales.
-Develops, or participates with the Senior Staff, in the development of the Strategic Marketing Plan for the Organization.
-Directs department(s) to achieve objectives established in the Organization’s Strategic Plan.
-Coordinates sales operations with all other departments/divisions of the Organization.
-Develops and/or maintains and improves business relations with all customers of the Organization.
-Develop and implement an effective strategic sales plan.
-Develop and maintain a strong work relationship with key opinion leaders and contacts with other relevant agents.
Direct and coordinate Organization sales and marketing functions
Develop and coordinate sales selling cycle and methodology
Direct and oversee the organization marketing function to identify and develop new customers for products and services
Research and develop strategies and plans which identify marketing opportunities, direct marketing, and new project development
Analyze and evaluate the effectiveness of sales, methods, costs, and results
Develop and manage sales and marketing budgets, and oversee the development and management of internal operating budgets
Plan and coordinate public affairs, and communications efforts, to include public relations and community outreach
Establish and implement short- and long-range goals, objectives, policies, and operating procedures
Supervise the planning and development of organization marketing and communications materials
Represent the organization at various community and/or business meetings to promote the organization
Supervise the preparation, issuance, and delivery of sales materials, exhibits, and promotion programs
Promote positive relations with partners, vendors, and distributors
Recommend and administer policies and procedures to enhance operations
Work with department managers and organization staff to develop five year and ten year business plans for the organization
Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures
Other duties as assigned. Recruit, train, supervise, and evaluate department staff
Sales:
- Generate new business using leads from customer service or cold calls by identifying decision maker, providing product / rate information and determining nature of business i.e. type of shipments, countries shipped to, weight of shipments etc. and persuading them to use DHL services
- Responsible for maintaining 35 calls per week standard in an assigned area to maintain contact, increase sales and keep them informed of new products
- Responsible for maintaining and enhancing customer profiles and ensuring business information which has changed is sent to finance for updating, entry into IBS and entered into cruise
- Provides information on service areas, rates and receives feedback from customers on a regular basis throughout the day
Business Development:
- Functions as a team member in selling business projects such as operation harvest to increase revenue through the acquisition of new business and the conversion of existing customers
- Develops and implements plans to increase business within assigned customer base to increase business
- Support Marketing Department on all marketing campaigns to earn more customers
Operations and Customer Service:
- Deals with service failures issues, complaints and claims as a point of contact before transferring customers to customer service and may monitor progress for higher value customers
- Maintains excellent working relationships with customers to identify new opportunities
- Provide accurate, precise and timely information to customers
Competition:
- Responsible for obtaining competitor information such as products, rates and customers and inform manager on changes
Manage and coordinate all marketing, advertising and promotional staff and activities
Conduct market research to determine market requirements for existing and future products
Analysis of customer research, current market conditions and competitor information
Develop pricing strategy
Customer Service Department:
Key Account Customer Service
Employee of the Month - November 2001
Customer service agent as a back line, sending massages to couriers, tracing, after sale customer service, resolving customers problems, tele-marketing T.D.K & T.D.D (new product), convince the customers who don’t have an account to join in our global company
Front counter operation, updating the information in our global network for pick up, delivery, check point, return, forward, redirect, miscode shipments and tracing shipments on the system
Front counter in the
Geological Marine Engineering