Samer Mansour

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
• Understanding of key customer needs and requirements and follow up with others departments to Acquire.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure our services are delivered to customers in a timely manner with the highest level of quality.
• Resolve any issues faced by customers and deal with complaints to maintain trust.
• Manage & lead sales and operations teams to match with client’s requirements and objectives.
• Look for opportunities to increase sales and productivity by weekly clients visit and relations.
• Prepare regular Reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Develop and prepare yearly strategy and sales target for each account.
• Make sure that our sales team following company standard while dealing with clients.
• Prepare monthly training, vacations, working hours and monthly target for sales team.

• Arranging flights, insurance and accommodation for corporate clients.
• Using a booking system to secure holidays like Amadeus, Sabre Red and others.
• Finalizing payments approval by emails and travel orders.
• Provide corporate clients with all available options for them trip and confirm the requested services
• Keeping clients up to date with any changes on them reservation or airport, hotels roles.
• Play aftersales role by reissue, change, cancel or refund reservations matching with service provider roles and instructions.

Arranging flights, insurance and accommodation.
• Using a booking system to secure holidays like Amadeus, Sabre Red and others.
• Finalizing payments or approval to issue requested services
• Create tours packages and honeymoon tailor made
• Dealing with VIP clients.
• Looking for new destinations for new packages.

• Organizing, planning and conducting long distance expeditions, travel, and tours for groups or individuals.
• Make sure that the travel runs smoothly from venue to venue without any issue.
• Manage Vendors relations to make sure reservations, payments, and all issues going smoothly.
• Negotiate with vendors for new contracts, update running contracts, and special events or groups contracts.
• Confirm allotments inventory and manage reservation, cancelation process to avoid any loose or uncovered services.
• Set & update general operational plan and supervision all involved teams.
• Follow up with sales team to make sure that all bookings had been sent and confirmed by venders.
• Follow up critical issues may will effect clients travel plan, and insure that client updated with it.
• Solve operational issues and take quick actions to solve that.
• Create weekly and case by case report to higher Management.
• Check and ensure all packages are updated to sales team with correct dates and availability.
• Make sure that all reservations and bookings were confirmed before events or groups arrival.
• Manage and lead operations team and involve with them if there is any issue need higher level support.
• Support and train Operations and sales teams to have the level of productivity.

LEARNING ENVIRONMENT: TECHNICAL SUPPORT PROGRAM (LETS)
• Implement the program, which comprised professional development workshops, facilitation sessions, on-site support, coaching and mentoring for the LETS school communities.
• Involve educators, students, leadership teams, and parents, in changing process.
• Enhance community effective positive behavior interventions.
• Enabled behavior teams, educators, and leadership teams to successfully identify negative behaviors.
• Manage the relation between Schools administrator and project stakeholder.
• Make training for educators, students, leadership teams for soft skills, learning skills, students management skills, and development skills.
• Engage local community and students parents in development plan.
• Manage the connection between the schools, local community and local area investors.
• Onsite support with Mentoring & coaching all educators, students, leadership teams
• Create success stories and follow up with.
THE SCHOOLS OF TOMORROW PROJECT
• Developed and implemented a number of professional development workshops supported by an intensive on-site support component (Mentoring & Coaching) in targeted schools.
• Develop a common understanding of a high-quality learning environment.
• Coaching targeted school to utilize their available resources to respond to students’ specific educational needs.
• Enable and build the capacity of the school community members to effectively utilize the resources available.
• Enhance students’ learning environments, by training workshops and on-site support
• Offering practical and authentic opportunities for the school community to intrinsically adopt the new practices and behaviors.
• Sustaining the impact of the intervention beyond the lifespan of the project.
• Empowering and enabling educators, principals, counselors and teachers with the necessary competencies, techniques, and procedures to effectively accommodate to modern learning facilities.
• Create more engaging and productive learning environments.
• Follow up with direct insights into the day-to-day real challenges and opportunities encountered by the school community members in these new schools.

Arranging flights, insurance and accommodation.
• Using a booking system to secure holidays like Amadeus, Sabre Red and others.
• Finalizing payments or approval to issue requested services
• Create tours packages and honeymoon tailor made
• Dealing with VIP clients.
• Looking for new destinations for new packages.