Samer Mansour, Corporate Travel Sales Manager

Samer Mansour

Corporate Travel Sales Manager

FLY SEASON

Location
Jordan
Education
Bachelor's degree, Tourism
Experience
14 years, 11 Months

Share My Profile

Block User


Work Experience

Total years of experience :14 years, 11 Months

Corporate Travel Sales Manager at FLY SEASON
  • Saudi Arabia - Riyadh
  • My current job since February 2021
Operation and Key Account Assistant Manager at Seera Holding Group
  • Saudi Arabia - Riyadh
  • October 2018 to July 2020

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
• Understanding of key customer needs and requirements and follow up with others departments to Acquire.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure our services are delivered to customers in a timely manner with the highest level of quality.
• Resolve any issues faced by customers and deal with complaints to maintain trust.
• Manage & lead sales and operations teams to match with client’s requirements and objectives.
• Look for opportunities to increase sales and productivity by weekly clients visit and relations.
• Prepare regular Reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Develop and prepare yearly strategy and sales target for each account.
• Make sure that our sales team following company standard while dealing with clients.
• Prepare monthly training, vacations, working hours and monthly target for sales team.

Corporate Travel Agent at Seera Holding Group
  • Saudi Arabia - Riyadh
  • December 2016 to October 2018

• Arranging flights, insurance and accommodation for corporate clients.
• Using a booking system to secure holidays like Amadeus, Sabre Red and others.
• Finalizing payments approval by emails and travel orders.
• Provide corporate clients with all available options for them trip and confirm the requested services
• Keeping clients up to date with any changes on them reservation or airport, hotels roles.
• Play aftersales role by reissue, change, cancel or refund reservations matching with service provider roles and instructions.

Tours Programmer at Saudi International travel Agency (SITA)
  • Saudi Arabia - Riyadh
  • August 2015 to September 2016

Arranging flights, insurance and accommodation.
• Using a booking system to secure holidays like Amadeus, Sabre Red and others.
• Finalizing payments or approval to issue requested services
• Create tours packages and honeymoon tailor made
• Dealing with VIP clients.
• Looking for new destinations for new packages.

Tourism Operations & Contracting Manager at Bavaria Travel & Tourism
  • Jordan - Amman
  • February 2014 to June 2015

• Organizing, planning and conducting long distance expeditions, travel, and tours for groups or individuals.
• Make sure that the travel runs smoothly from venue to venue without any issue.
• Manage Vendors relations to make sure reservations, payments, and all issues going smoothly.
• Negotiate with vendors for new contracts, update running contracts, and special events or groups contracts.
• Confirm allotments inventory and manage reservation, cancelation process to avoid any loose or uncovered services.
• Set & update general operational plan and supervision all involved teams.
• Follow up with sales team to make sure that all bookings had been sent and confirmed by venders.
• Follow up critical issues may will effect clients travel plan, and insure that client updated with it.
• Solve operational issues and take quick actions to solve that.
• Create weekly and case by case report to higher Management.
• Check and ensure all packages are updated to sales team with correct dates and availability.
• Make sure that all reservations and bookings were confirmed before events or groups arrival.
• Manage and lead operations team and involve with them if there is any issue need higher level support.
• Support and train Operations and sales teams to have the level of productivity.

Leader of Change at Ask for Human Capacity Building
  • Jordan - Amman
  • April 2012 to February 2014

LEARNING ENVIRONMENT: TECHNICAL SUPPORT PROGRAM (LETS)
• Implement the program, which comprised professional development workshops, facilitation sessions, on-site support, coaching and mentoring for the LETS school communities.
• Involve educators, students, leadership teams, and parents, in changing process.
• Enhance community effective positive behavior interventions.
• Enabled behavior teams, educators, and leadership teams to successfully identify negative behaviors.
• Manage the relation between Schools administrator and project stakeholder.
• Make training for educators, students, leadership teams for soft skills, learning skills, students management skills, and development skills.
• Engage local community and students parents in development plan.
• Manage the connection between the schools, local community and local area investors.
• Onsite support with Mentoring & coaching all educators, students, leadership teams
• Create success stories and follow up with.
THE SCHOOLS OF TOMORROW PROJECT
• Developed and implemented a number of professional development workshops supported by an intensive on-site support component (Mentoring & Coaching) in targeted schools.
• Develop a common understanding of a high-quality learning environment.
• Coaching targeted school to utilize their available resources to respond to students’ specific educational needs.
• Enable and build the capacity of the school community members to effectively utilize the resources available.
• Enhance students’ learning environments, by training workshops and on-site support
• Offering practical and authentic opportunities for the school community to intrinsically adopt the new practices and behaviors.
• Sustaining the impact of the intervention beyond the lifespan of the project.
• Empowering and enabling educators, principals, counselors and teachers with the necessary competencies, techniques, and procedures to effectively accommodate to modern learning facilities.
• Create more engaging and productive learning environments.
• Follow up with direct insights into the day-to-day real challenges and opportunities encountered by the school community members in these new schools.

Events Executive at Edaa tourism Research Center
  • Jordan - Balqa
  • February 2010 to February 2012
Travel Consultant at Mirage Travel
  • Saudi Arabia - Jeddah
  • August 2009 to August 2010

Arranging flights, insurance and accommodation.
• Using a booking system to secure holidays like Amadeus, Sabre Red and others.
• Finalizing payments or approval to issue requested services
• Create tours packages and honeymoon tailor made
• Dealing with VIP clients.
• Looking for new destinations for new packages.

Travel Coordinator at Al Markeb Travel
  • Jordan - Amman
  • June 2008 to May 2009

Education

Bachelor's degree, Tourism
  • at The Hashemite University
  • July 2009

Specialties & Skills

Customer Orientation
Organizational Skills
Risk Assessment
Staff Building
Customer Care
negotiation
marketing
project execution
program management
procurement
project planning
operation
QUALITY
COACHING
CONTRACT MANAGEMENT
CUSTOMER RELATIONS
EVENT MANAGEMENT
INSURANCE
INVENTORY MANAGEMENT
LEADERSHIP
MANAGEMENT
MENTORING

Social Profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Arabic
Expert
English
Expert

Training and Certifications

Appreciation From Ministry of Education - Jordan (Certificate)
Date Attended:
December 2013
PROFESSIONAL HIGHER EDU - LEADER OF CHANGE (Training)
Training Institute:
Inholand Academy
Date Attended:
March 2013
SPECIALIZED LEADERSHIP & COMMUNICATION SKILLS (Training)
Training Institute:
GCDC
Date Attended:
February 2008
Amadeus Achievement (Certificate)
Date Attended:
September 2015
Sabre Air Conversion (Training)
Training Institute:
Sabre RED
Date Attended:
July 2017
Jordan Beautiful Summer - 2005 (Certificate)
Date Attended:
October 2005
Debaters without borders course (Training)
Training Institute:
UNDP - Jordan
Date Attended:
June 2012
Organizational Culture (Training)
Training Institute:
PMI
Date Attended:
March 2020
Coaching Employees through Difficult Situations (Training)
Training Institute:
National Association of State Boards of Accountancy (NASBA)
Date Attended:
March 2020
Setting Up a PMO (Training)
Training Institute:
PMI
Date Attended:
April 2020
Project Management Foundations: Ethics (Training)
Training Institute:
National Association of State Boards of Accountancy (NASBA)
Date Attended:
April 2020
Project Management Foundations: Procurement (Training)
Training Institute:
PMI
Date Attended:
April 2020
Business Analysis Foundations: Competencies (Training)
Training Institute:
International Institute of Business Analysis (IIBA)
Date Attended:
May 2020
Business Analysis: Business Benefits Realization (Training)
Training Institute:
National Association of State Boards of Accountancy
Date Attended:
May 2020
Creating a Business Plan (Training)
Training Institute:
National Association of State Boards of Accountancy (NASBA)
Date Attended:
June 2020
Critical Thinking for Better Judgment and Decision-Making (Training)
Training Institute:
LinkedIn E-Learning
Date Attended:
June 2020