IT Infrastructure Manager
Epic
Total years of experience :19 years, 4 Months
• Leading IT Infrastructure Systems, Database, Hardware, Backup & Storage, IT Support
• Set Infrastructure strategic vision plan
• Set Infrastructure new effective policies and procedures
• Infrastructure transformation for better effectiveness and agility
• Plan Infrastructure OPEX & CAPEX
• Optimizing Infrastructure cost
• Leading Infrastructure Projects to fulfill business needs on time.
Selected Accomplishments:
• Project Management: Leading IT rebranding project to change company brand name and HQ building renovation
• Project Management: Leading IT Infrastructure to change old trouble ticketing, and apply ITSM
• Budget Control: Reduce our HW OPEX cost by 60%+, Microsoft License by 55%+
• Strategic Projects: Consolidating and migrating Oracle databases to reduce license cost
• Migration Projects: Migrate Oracle to MySQL to reduce license cost
• Team Building: Set standards to hire new skilled/talented staff
• Budget Control: Investigate, Plan and migrate all Azure VMs into premises to control OPEX cost
• Productivity: Increase employee productivity/engagement by launching a program to replace all company old computers
• Contingency Plans: Leading emergency plan to enable all staff and call center working remotely during COVID19 pandemic
• Strategic Projects: Reviewing & fixing datacenter network and power and ensure resiliency and high availability
• Leading IT Infrastructure Cloud, Systems & Enterprise Services team
• Plan OPEX & CAPEX covering road map 3-5 years
• Plan future Infrastructure systems needs
• Ensure all Infrastructure projects are implemented in due dates
• Ensure SLAs/OLAs and KPIs meeting targets.
Selected Accomplishments:
• Project Management: Leading infrastructure program that is responsible to assure our mission critical systems are highly available.
• Budget Control: Reduce storage CAPEX cost by 10% and Cut OPEX cost by 30% via introducing innovative solutions.
• Strategic Planning: Participating in a major IT technology modernization, transformation and datacenter relocation projects updating our datacenter infrastructure to latest technology.
• Engagement: Ranked best team engagement results in IT during 2017.
• Customer Obsession: Find customers complaining on social media, reach them and follow on their issues till solving.
• Responsible for all IT infrastructure operations located on 3 data centers & over 140+ stores.
• Leading IT Infrastructure & Platform Operation team (Cloud & Systems, Network, Database, Backend & Frontend).
• Ensure all OPEX & support license are maintained in time with a valid road map 3-5 years.
• Managing a diverse team with wide range of skills (38 staff).
• ITIL knowledge & experience.
• Working with Information Security, IT Service Support and Solutions Delivery teams.
• Ensure backup & recovery strategy compliance to all disaster recovery plans.
• Working closely with the Head of IT Infrastructure Planning & Operation to achieve the organization strategic goals.
• Formulate strategy, that encourage operation agility & customer centricity.
• Follow up with support vendors ensuring smooth operations for all services.
• Setting goals & targets for all team sections.
• Ensuring very high level of service availability.
• Maintain data integrity, security & best system performance.
• Ensure all tasks/incidents are closed with both internal/external customers, with the best quality & satisfying SLA.
• Enhance the capability & effectiveness of the Infrastructure Operations team to deliver IT Strategy.
• Ensure regular reviews of SLAs & KPIs.
• Ensure IT monitoring and alerting are suitable & effective.
• Ensure a yearly training plan to keep the team up to date for recent technologies.
• Broad hands experience on a wide technology services stack covering:
Microsoft: Exchange, Active Directory, Print & File server, Sharepoint, SQL, Office 365. Database: Oracle, MySQL, Super Cluster, Golden Gate.
Virtualisation & Cloud: Hyper-V/VMware, Private Cloud services (IaaS, PaaS).
Storage: EMC/IBM/Huawei, Centera, XtremIO, VPLEX, SVC.
Backup: Veritas, Avamar, Data Domain.
Network: ACI, LAN/WAN (Cisco), Wireless network, Load Balancer, IP Telephony. HW: Cisco, HP, IBM, Oracle.
OS: Solaris, AIX, Linux, Windows.
Monitoring & Management: SCOM/SCCM/SRM/OEM.
Citrix, Certificate Authority, Symantec Anti spam, MDM.
• Managing Database Team members.
• Organize and distribute the tasks, change requests and the needed actions among the team members.
• Evaluate and approve the needed changes on the Database level after collecting the technical advices.
• Plan and evaluate the needed enhancements in the Database Performance and Data Security.
• Create a comfortable working environment for the team.
• Prepare and provide the yearly CAPX/OPEX of the database software license and support .
• Plan for the continuous enhancements in the operational tasks to meet the organization objectives.
• Revisiting and enhancing the different backup and recovery strategies assuring the best data recovery time ..
• Spot, screen, interview and hire new candidates with the coordination with the recruitment team.
• Prepare the Training and Development plans for the team members.
• Prepare and set the Team members objectives.
• Supervise Database Team members, Assure highest level of databases performance to maintain maximum levels of throughputs and SQL response time.
• Planning and developing performance techniques and strategies assuring the best database performance.
• Document infrastructure service and maintain it up to date.
• Coach the team mates and share Knowledge to assure the ability to run the services in the best way and enrich the
team knowledge.
• Database administration responsibility over 100+ databases
• Enhance the database Security to support the data confidentiality and privacy.
• Plan and implement the database upgrades and patches installation to assure of using the latest available
technologies and avoiding the known bugs.
• Assist in billing Acceptance phase 1 (create BSCS database and install BSCS IX).
• Assist in billing migration phase 2 (Migrate RAC two nodes database into RAC three nodes on EMC storage in
minimum time using Oracle data guard).
• Assist in billing migration phase 3 (Upgrading and tuning memory)
• Assist in all IT UAT systems services on the company pre-launch phase.
• Building a billing environment for developing and testing from scratch.
• Assist for capacity planning.
• Configuring and Installing Oracle Streams for replicating BSCS database.
• Database reports performance analyses.
• Database administration responsibility over 50+ databases
• Database migration, Backup, Recovering & Performance Tuning tasks.
• Working with varies database from small Windows databases to OLTP Billing systems Database based on Unix OS and also very large Data Ware House database.
• Responsible and owner of BSCS database billing systems.
• On call duty, 24/7 support and remotely access assistant in case of any problem.
• Shell script programming to help with day-by-day regular work.
Achievements:
• Successfully recovered Billing database (BSCS) after storage disaster. • Enhanced BSCS database physical I/O by 40%.
• Enhanced Bill Cycle Time performance by 5hrs less.
Project : Microstrip Antenna using IMPATT Diode , Grade B (very good).
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