Sales Consultant
Knawat
مجموع سنوات الخبرة :7 years, 6 أشهر
Main Duties:
Work on daily tasks using Zoho CRM to communicate with new customers.
Explaining the new Knawat offers for the subscription plans and the shipping costs to achieve sales target.
Assisting customer to take the first step in starting the dropshipping business with Knawat
Transferring the necessary tasks to the concerned team to resolve the customer issue
• Accountable for the success and quality of the process
• Ensures that the process is followed correctly in Service Operations
• Approves management reporting and tool requirements
• Help improve the defined processes as more automated and gather information created.
• Working with customer internal tools
• Maintaining a high degree of confidentiality while meeting strict dead
⦁ Answering all customer inquiries on Chat, WhatsApp, phone calls and social media platforms
⦁ Welcoming new platform users and offer assistance
⦁ Providing technical support for web store owners for issues regarding their integrated stores with Knawat
⦁ Create and follow up tickets for the Platform developers in case of any platform issues and update the customers.
⦁ Prepare automated Marketing newsletters, campaigns using AgileCRM
⦁ Updating the website knowledge base and FAQs
⦁ Conducting webinars and video calling to our freelance marketers to introduce our platform and the steps to start a drop shipping business with Knawat
Main Duties:
• Preparing daily, weekly and monthly employee performance and rewarding reports
• Participating in new employees’ recruitment, making interviews and new employee selection
process.
• Finding new call center systems and software to develop the call center environment and providing the required technical assistance and follow up.
• Ensure that customers’ questions and problems are resolved properly and quickly. Taking final decisions for the challenging customers and problems that are escalated by my team.
Meet monthly key contact center performance goals for customer satisfaction, quality, productivity
and key performance metrics.
Monitor and evaluate agent monthly performance, including call/email and after- work monitoring
(using call recording and quality assurance applications), review productivity and attendance reports,
and coach staff members to improve performance.
Ensure that customers’ questions and problems are resolved properly and quickly. Address
challenging customers and problems that require escalation outside of the department.
Report, analyze and resolve system, customer and operational issues that impact service quality.
Strive to provide all customers with an outstanding customer experience.
BSc management info systems