IT Solutions Delivery Lead
expertpath
Total years of experience :17 years, 8 Months
* Spearhead 15+ VAS, SDP, and SMSC service delivery platform projects ensuring on-time delivery in support of profitability goals.
• Commended by management for stellar leadership contributions; increased time to market by 3 times, increased service quality by 25% and reduced costs greater than 20%.
• Demonstrate solid staff development expertise; introduced strategic and tactical action plans while building talented, performance-driven teams.
Managing the intelligent network department with MTN and responsiple of delivering Prepaid Offers and value added services to end users and Mobile subscribers.
Developed charging system solutions and swiftly responded to technical incidents to secure client partnership retention.
** Served in key technical engineering role responsible for deploying first intelligent network (IN) prepaid charging system in MTN mobile network.
** Generated business intelligence reporting incorporating charging accuracy and quality assurance tracking to meet SLA and compliance requirements.
Master of Business Administration, in Total Quality Management specialization.
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