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تم إلغاء حظر المستخدم بنجاح
Sami Allawi, Operations Manager | Operations, Sales & Customer Service Lead

Sami Allawi

Operations Manager | Operations, Sales & Customer Service Lead·800Storage

الإمارات العربية المتحدة

دبلوم, Electrical Engineering

الخبرة العملية

مجموع سنوات الخبرة: 7 سنوات, 8 أشهر

Operations Manager | Operations, Sales & Customer Service Lead

يناير 2023 - أغسطس 2025

800Storage

دبي، الإمارات العربية المتحدة

يناير 2023 - أغسطس 2025

• Directed cross-functional operations across 8 warehouse sites and led hiring, coaching, and restructuring
across warehouse, sales, customer service, collections, and support teams.
• Designed warehouse layouts, site setups, and expansion-site operating requirements, balancing units,
open space, and racking for safety, usability, and commercial value.
• Launched an in-house e-commerce fulfillment operation, including shelf and bin location logic, SKU and
barcode setup, Omniful rollout, team training, client onboarding, and outsourced last-mile coordination.
• Reengineered lead-to-quote, customer service, and collections workflows and translated operational
requirements into ERP changes, helping raise monthly conversion from 8-9% to 15%+.
• Rebuilt intake, storage allocation, retrieval, item-addition/removal, and exception workflows,
strengthening storage discipline, housekeeping, access control, and damage prevention during site visits.
• Built a Python-based WhatsApp prototype for self-service inventory visibility, service requests, and
payment queries, helping define requirements for a future client app.
• Managed manpower planning, outsourced labor, vendor coordination, site setup and procurement
decisions, escalated claims and stock issues, contract cases, and major individual and corporate deals.

مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد
الدور الوظيفي:
النقل والخدمات اللوجستية

Operations Manager| Design, Development & Project Management Lead

يوليو 2022 - سبتمبر 2022

HelloTree

بيروت، لبنان

يوليو 2022 - سبتمبر 2022

• Led coordination across design, development, and project management teams, improving alignment and
day-to-day execution flow.
• Shifted project delivery toward milestone-based drafts instead of full-project revisions, improving
feedback quality and reducing major design rework.
• Reworked task intake, prioritization, and handoff processes to reduce bottlenecks and create a clearer
delivery structure.

مجال الشركة:
تطوير البرمجيات
الدور الوظيفي:
التدريب والتطوير

Project Leader

مايو 2021 - يونيو 2022

ASAP Systems

تكساس، الولايات المتحدة عن بُعد

مايو 2021 - يونيو 2022

● Supported executive initiatives for the President, led multi-market hiring, and coordinated cross-team project follow-through and Egypt expansion planning.
● Led hiring campaigns across multiple markets, including technical roles, US-based sales roles, and Egypt-based hiring needs.
● Coordinated CRM and SOC2-related support work across teams.

مجال الشركة:
تطوير البرمجيات
الدور الوظيفي:
تكنولوجيا المعلومات

Operations Manager| Call Center, Business Development & Fleet Lead

يناير 2020 - يونيو 2021

Hop and Drop

بيروت، لبنان

يناير 2020 - يونيو 2021

• Managed daily operations across dispatch, call center, and fleet functions in a fast-moving startup
environment, keeping service execution aligned.
• Introduced KPI and SLA controls that improved service reliability, dispatch efficiency, and team
accountability.
• Led hiring, onboarding, and training to support operational growth and execution readiness.

مجال الشركة:
النقل بالسيارات
الدور الوظيفي:
النقل والخدمات اللوجستية

Operations Manager | Call Center & Fleet Lead

يونيو 2016 - أغسطس 2018

Toters

بيروت، لبنان

يونيو 2016 - أغسطس 2018

• Supported growth of live delivery operations to 700+ daily orders while guiding 300+ drivers across hiring,
training, monitoring, and day-to-day execution.
• Coordinated with marketing during promotions and peak periods to maintain driver coverage and service
reliability.
• Managed live order operations end to end, stepping into dispatch decisions, driver issues, and escalations
to keep service moving during peak demand.
• Designed section-based delivery zoning in QGIS to improve dispatch logic and order assignment across
operating areas.
• Worked with product and technology teams to improve ground execution, including driver location and
battery-consumption improvements.

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
النقل والخدمات اللوجستية

التعليم

Père Nader Technical School

يناير 2016

يناير 2016

دبلوم، Electrical Engineering

لبنان

Pere Nader Technical School

يناير 2016

يناير 2016

دبلوم، Electrical

لبنان

TS Electrical

يناير 2016

يناير 2016

الثانوية العامة أو ما يعادلها، Electrical

لبنان

Lamartine School

يناير 2007

يناير 2007

الثانوية العامة أو ما يعادلها، Other

لبنان

Collège Notre Dame de Liban

يناير 2004

يناير 2004

الثانوية العامة أو ما يعادلها، Other

لبنان

Skills

Customer Relationship Management
Expert
Customer Relationship Management
Expert
Operation Management
Expert
Operation Management
Expert
Business Development
Expert
Business Development
Expert
Sales
Expert
Sales
Expert
Operations Management
Expert
Operations Management
Expert
Warehouse Management
Expert
Warehouse Management
Expert
Order Fulfillment
Intermediate
Order Fulfillment
Intermediate
Inventory Control
Intermediate
Inventory Control
Intermediate
Workflow
Expert
Workflow
Expert
Team Leadership
Expert
Team Leadership
Expert
Logistics
Expert
Logistics
Expert
Process Improvement
Expert
Process Improvement
Expert
Escalation Management
Expert
Escalation Management
Expert
Fulfillment Operations
Intermediate
Fulfillment Operations
Intermediate
Business Operations Management
Expert
Business Operations Management
Expert
Warehousing
Expert
Warehousing
Expert
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
ORDER FULFILLMENT
Intermediate
ORDER FULFILLMENT
Intermediate
ORGANIZATIONAL STRUCTURE
Intermediate
ORGANIZATIONAL STRUCTURE
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
WAREHOUSE OPERATIONS
Intermediate
WAREHOUSE OPERATIONS
Intermediate
WAREHOUSING
Intermediate
WAREHOUSING
Intermediate

اللغات

العربية

اللغة الأم

الانجليزية

متمرّس

الفرنسية

متوسط

الهوايات والاهتمامات

Vibe Coding
Camping
Swimming
Soccer