SAMI BEN YAKHLEF

• Positive and dynamic personality with an unwavering work ethic
• Real Estate experience in Dubai
• Ability to build relationships and makes opportunities
• Coaching and mentoring ability and skills
• Can work well under pressure and meet deadlines and targets
• Exceptionally capable in both written and oral English
• A capable decision maker
• Results oriented and highly organized
• Skilled and talented in negotiations

- Assisting in developing and implementing plans and goals for the department
- Working with the Head of Sales to coordinate and supervise daily operations
- Ensuring compliance with regulations and internal policies
- Monitor and drive sales targets to ensure team performance
- Undertake staffing responsibilities (hiring, training, evaluating etc.)
- Assist in budgeting and monitoring expenses
- Maintain scheduling of events and represent the company when needed
- Create reports and submit them to the Head of Sales; director or other executives
- Fulfill duties as assigned by the director
- Management of a sales team of 15 sales staff and ensure achievement of property sales targets

- Handle meetings with potential customers and open accounts with them.
- Maintaining and developing relationships with existing customers/clients
- Handling customer complaints
- Manage Sales team and ensure that target is met in time.
- Develop sales strategies & manage sales forecasting
- Conduct sales review meeting periodically

• Properly follows all steps of the sales process i.e. prospecting, meet and greet, consultation, presentation, demonstration, negotiation, gaining commitment, closure and delivery, and post sale follow up to attract new and retain current customers.
• Ensures accurate collection and submission of customer details
• Effectively schedules customer follow up, delivery and new customer acquisition utilizing strong time management and organization skills to maintain customer satisfaction at all times.

• Ensures a smooth, clean and defect free delivery of sold vehicles as promised to customers.
• Reports daily activities to the Sales Supervisor/Manager
• Regularly visits key customers, to build, grow and maintain good relationships with customers.
• Achieves monthly sales targets set by management and maximizes company profit by selling the vehicles at maximum margins within company policies.
• Achieves sales satisfaction index targets by providing excellent customer service.
• Actively maintains product knowledge and competitive product knowledge.
• Actively promotes the Finance and Insurance products, whilst determining customer qualifications and profiles to ensure appropriateness of the offer.
• Prepares all required documentation to complete the sale process.
• Tracks and pursues uncompleted sales to close sales to the required KPI conversion rates

Coordinates with parts and services teams to present complete offer to the clients.

Responsible for developing new accounts within a protected territory in a business-to-business sales environment as well as highly effective in rapport building. Also responsible for professional presentations and maintaining data base management, phone prospecting, and cold calling. I also serve as a customer contact to help place orders for existing customers and develop new business. Assist in the creating and distributing of quotes for new customers as well as setting up new customers in the system.

Responsible for fielding customer inquiries, concerns, and service issues. Entering customer inquiry data into the Call Center tracking system software and forwarding of data to the appropriate corporate management associate for resolution of the issue. Was responsible for all inbound phone calls and e-mails. Escalated customer issues to a higher-level Customer Support staff member when necessary. Help answer customer inquiries, resolve issues, or solve service related concerns. Perform follow-up tracking of customer inquiries to ensure that all requests are addressed and enter regional or corporate resolution notes into Call Center tracking application for reference purposes.

I Was responsible for reaching sales goals and implementing programs to meet goals working with all departments. Also managed a team of 15 sales Executive by developing sales solution for our clients; I was responsible for follow up with client Post Sales to ensure satisfaction and on-going business.