سامي بطرس

• Improved equipment uptime by 20-30% through structured preventive maintenance; reduced unplanned downtime by 25% via troubleshooting and root cause analysis (RCA)
• Managed maintenance operations for 50+ BARTEC machines used in rebar post tension preparation across 9 sites and the region; supervised and trained 12+ technicians and operators per each site to improve performance, safety, and efficiency
• Commissioned and startup of 40+ machines; ensured compliance with maintenance standards and operational readiness
• Maintained and serviced machines including cutting, forging, threading, thread integrity testing, chaser sharpening, and circular saw sharpening equipment
• Supported rebar preparation for Dextra coupler (post-tensioning) systems, ensuring quality in assembly
• Reduced spare parts, consumables, and tool usage through close monitoring, hands-on maintenance, and effective training of operators and technicians
• Prepared technical reports, KPIs, and audits to support decision-making and continuous improvement
• Projects: Cairo Monorail, Cairo Metro Lines 3 & 4

• Led technical support operations across Cairo & Giza for Bajaj 2- and 3-wheel motorcycles and
tricycles, covering distributors, dealers, and 3S service centers
• Supervised 3-5 engineers, improving team productivity by ~20% through performance management
and technical guidance
• Established quality control processes, reducing repeat repairs and improving service consistency
across centers
• Launched and upgraded 2+ service centers, expanding service network coverage and operational efficiency
• Analyzed failure trends and repeat job orders to minimize recurring issues and improve product reliability
• Managed customer complaints, warranty cases, and spare parts availability to ensure high service levels
• Trained engineers and technicians, strengthening technical capabilities and standardizing service practices

• Supported local distributors and customer accounts, ensuring consistent service quality and tool performance
• Provided technical support, maintenance, and training for Atlas Copco industrial power tools and
assembly systems
• Handled 50+ technical cases per month; reduced repeat failures by 2 5-30% through root cause
analysis and corrective actions
• Managed warranty claims, spare parts, and service activities, improving response time and resolution
efficiency
• Coordinated with distributors and end users to maintain service standards and customer satisfaction
• Supported sales through technical demonstrations and customer engagement
• Prepared technical reports and documentation to support performance tracking and continuous
improvement
• Understanding of Fastening methods and torque application

• Installed, calibrated, and maintained industrial power tools and assembly systems (pneumatic, electric,
and cordless), including impact wrenches, screwdrivers, pulse tools, nut runners, and air hoists
• Maintained 100+ systems, reducing equipment failure rates by up to 40% through advanced problem
resolution and structured preventive maintenance
• Delivered on-site and remote technical support across Egypt and the Middle East, minimizing
downtime and improving operational efficiency
• Executed preventive maintenance strategies to enhance system reliability, performance, and lifecycle
• Managed warranty claims, service documentation, and work orders in line with company and
customer standards
• Supported sales and project teams during technical proposals and customer visits; contributed to spare
parts and service contract sales, strengthening after-sales performance and customer retention
• Trained engineers, clients, and distributor technicians, standardizing service practices across the region
• Supported regional operations through extensive travel and cross-functional coordination

• Planned and executed maintenance for site equipment, ensuring reliability and continuous operations
• Reduced breakdown response time by 20% through improved maintenance planning, fault diagnosis,
and coordination
• Supervised 5+ engineering and technical staff, enhancing task execution, safety, and team efficiency
• Conducted daily inspections and servicing; prepared weekly reports on equipment condition,
operator performance, and fuel consumption

• Acted as Service Advisor / After-Sales Engineer for Volvo, Mitsubishi, and Hyundai commercial vehicles
• Managed end-to-end service workflow including vehicle reception, job coordination, repair execution, and delivery
• Coordinated with workshop engineers to diagnose issues, recommend repairs, and provide cost-effective technical solutions
• Conducted post-repair road tests to ensure quality and completion before vehicle delivery