السامية ‏‏ الخوري

• Directed and scaled a multi-disciplinary IT team (9+ members), driving operational excellence and service delivery
across multiple clients and industries.
• Oversaw end-to-end IT operations, ensuring alignment with business strategy, SLA adherence, and high availability of
mission-critical systems.
• Serve as the primary technical point of contact for clients, aligning IT strategies with business objectives.
• Led ITSM transformation by implementing structured service management frameworks (Jira), improving incident
response efficiency and operational visibility.
• Led IT operations and infrastructure strategy, ensuring high availability, performance optimization, and reliable service
delivery across multiple client environments.
• Directed digital transformation and systems integration initiatives, including ERP implementation and CRM integrations,
to streamline operations and improve business efficiency.
• Oversaw end-to-end IT project delivery and team leadership, optimizing resource allocation, enhancing productivity,
and ensuring successful execution within scope, budget, and timelines.
• Managed IT financials and vendor ecosystem, driving cost optimization, contract negotiations, and strategic
partnerships to enhance service quality and operational efficiency.

• Conduct in-depth technical analyses of all IT systems, including disaster recovery and business continuity plans, and deliver gap analyses and recommendations to achieve 99% system uptime
• Implement biometric or RFID-based attendance tracking systems to automate time and attendance management
• Negotiate hardware, software, and consulting service contracts to achieve over $100, 000 in cost savings through aggressive price negotiations
• Decrease inventory, application pricing, and licensing expenses through strategic sourcing and inventory optimization
• Leverage AI-powered recruiting tools to automate resume screening, interview scheduling, and initial candidate assessments, streamlining the hiring process
• Standardize applications, PC desktops, and networking systems to drive operational efficiencies and ensure technology consistency
• Oversee projects of various sizes, maintaining a 96% on-time and on-budget completion rate
• Restructure the IT function by separating support tasks, creating new leadership roles, and implementing industry best practices to enhance service delivery
• Develop and enforce IT backup, disaster recovery, and helpdesk procedures to safeguard business continuity
• Responsible for recruiting, training, and managing a team of 3 IT professionals supporting 150 users

• Led regional IT operations and strategy across multiple countries (Iraq, Jordan, Tanzania, DRC), ensuring alignment with
business objectives, high system availability, and scalable infrastructure.
• Defined and implemented enterprise IT governance and cybersecurity frameworks, ensuring compliance with
internaƟonal standards (ISO 27001, NIST, PCI-DSS) and strengthening organizaƟonal risk posture.
• Directed cybersecurity strategy and risk management initiatives, including threat mitigation, vulnerability management,
incident response planning, and security awareness programs across the organization.
• Oversaw IT financial planning, vendor ecosystem, and strategic investments, opƟmizing costs while enhancing service
quality, infrastructure capabiliƟes, and technology adopƟon.
• Partnered with execuƟve leadership and cross-funcƟonal teams to drive digital transformaƟon, support business
growth, and ensure regulatory compliance and data protecƟon across all operaƟons.

• Co-founded and led the technical division, overseeing operations, service delivery, and strategic growth of the business.
• Directed end-to-end technical operations and project delivery, ensuring high system performance, reliability, and client
satisfaction across multiple engagements.
• Led project planning, budgeƟng, and resource allocaƟon, opƟmizing costs and ensuring successful delivery of complex
technical soluƟons.
• Managed and mentored technical teams, driving performance, capability development, and alignment with business
objectives.
• Advised clients and stakeholders on technology soluƟons, delivering high-level technical proposals, system designs,
and strategic recommendaƟons.
• Oversaw implementaƟon of advanced technology soluƟons, including video analyƟcs, ANPR systems, and integrated
security plaƞorms.