Sami Issa

Managing the Supply Chain activities for 11 countries in the Middle East and Africa region.

Main deliverables:

Inventory Management
Dysfunctional Inventory
Forecast Accuracy
Network Optimization

Managing the P&L for the Sultanate of Oman factory.

Supply Chain & Operations Manager for Construction Chemicals factory in Muscat

Managing the below functions:

Customer Service
Procurement
Planning
Techincal & QC
Production
EHS
Maintenance

::. Managing 4 Companies Egypt, Morocco, KSA & UAE including Export (direct from Western Europe) business in line with the KPI’s
set in Inventory, ECSL, Demand Plan Accuracy and reducing Operational Costs. My team consists of Demand Planner, Supply
Planner, Logistics and Customer Service.
::. Monitor the Backlog and External Customer Service Level to ensure customer satisfaction by daily system reports.
::. A3 problem solving on Customer Complaints to reduce repeats and control.
::. Driving the Sales Forecast to a Demand Plan in line with the Frozen Zones. Minimizing the Bias with monthly S&OP.
::. Managing 4 warehouse in Egypt, KSA, UAE & Morocco with our 3PL within the agreed KPI’s, SHE Standards & PoPs
:: Lean Six Sigma project on Credit Note reduction.
::. Managing the Customer Service and Optimizing the team with automated solutions in order to increase the business without
extra Full Time Employee’s.
Implementations:
• Business Shifts from WE (A4)
• Business Shifts from KSA (A4)
• Customer Service Localization (Tunisia, Algeria, Morocco & Egypt to Dubai IME HQ)
•Optimization of Egypt processes (reducing complexity of Form 4, Customs Clearance & USD payments)
• New Entity Morocco implementation
• Batch Management implementation (Egypt, Tunisia, KSA & UAE) using A4 for project milestone tracking
• 3PL Shift of 3000+ pallets using A4
• OTC improvements to best practices
• SOP’s, Work Instructions and Vision CFPM
•A3 Problem Solving Tools - increased ECSL from 95% to 97.5%

::. Key User / Super User for SAP SD OTC and PP PTP. < Integration Testing on Quality Systems
::. Documented SOP + SAP screens and Visio Flow Charts.
::. Business Shift from Western Europe to IMEA.
::. Local Production Shift to increase IMEA production capacity.
::. Optimization Project
Project Implementations:
•Building the Export department and initiating Export Business Shifts from WE to MEA (A4)
•Outsourcing the Customer Service Front & Back-office activities
•Centralize sourcing from Western Europe to a Consolidation Center in Rotterdam to supply IMEA region with reduction in MOQ constraints and FCL from a single point rather than multiple LCL’s..

::. End to End Supply Chain for AG Business Unit (General Industry)
::. Demand Planning to achieve the forecast as per the Demand Plan.
::. A B C classification and shortage management.
::. Supply Planning and Purchase order creation as per MOQ and LT.
::. Customer Service Front/Back Office activities Sale Order creation to Delivery Note on stock availability.

Ditra Scitra is a local FMCG manufacturing company in the UAE. It is a Co-Manufacturer for several multi-national customers including Reckitt Benckiser, Unilever, Henkel, Johnson & Johnson, PZ Cussons, Johnson Diversey, Numerous private labels, Hotel products, as well as the company’s own brands. The company produces products in 7 different technologies (Powder Detergent, Bar Soap, Personal Cleaning Liquids, Home care liquids, Antiseptics, Aerosols, Industrial liquids, Insecticide powder).
During the past 4 years I have handled a multitude of assignments within the company below:

SAP System Support Associate-2011
::. WMS Implementation & Trainings to Warehouse/Production/Planning & QA.
::. Documented SAP Trainings to the Supply Chain Department in understanding PP, MM & SD Modules.

Supply Chain Analyst-2009/2010
I was promoted to be the company’s supply chain analyst at the beginning of 2009. I spent 2 years in this assignments where my main responsibilities included but were not restricted to:
::. Analyzing current situation of supply chain procedures with each of the company’s customers.
::. Developing a vision for how the supply chain flow should look like considering different constraints from both parties.
::. Performing detailed gap analysis for each supplier-customer relationship separately, and then a holistic consolidation into one full integration as a full supply chain setup convenient to different customers’ constraints and needs.
::. Identifying actions to close gaps and following up with different team members internally and at the customers’ side to ensure actions are met in due time.
::. Developing and providing business sheets and IT tools for internal team members to enable them to deliver their expected actions / day-to-day activities as per the proposed design for the full chain.
::. Developing and implementing monitoring KPIs and tools to ensure procedures are followed and to track benefits coming from the optimized solution proposed.
::. Developing, documenting and delivering detailed manuals and detailed step-by-step trainings for team members as per the agreed SLA. Ex. Customer Service: The procedure of CS is generally the same with all customers in some aspects, whereas in other aspects it varies depending on specific customer requirements and specific agreed terms and financial settings between Ditra Scitra and each customer individually. The document will trace each customer individually and explain the detailed CS processes related.

Production & Material Planner-2008
::. Ensuring that the required materials are available for production planning and keeping lowest possible material inventory.
::. Developing FA tracking reports through BW and reporting results to Customer to Enhance FA.
::. Developing a timely procedure for clearing the SAP from outdated data.
::. Checking daily MRP Updates on SAP and highlighting material criticalities in a timely manner.
::. Analyzing Material supply risks and concluding solutions early enough to avoid service issues.

Customer Service Coordinator-2007
Ensuring the right products are delivered to the customer on time and invoicing is done as per the agreed procedure on SAP
::. Receiving the Demand from the Customer and forwarding it to the Planners.
::. Creating Sales Order & Delivery Notes on SAP.
::. Preparation of required documents (Invoice/PL/Gate Pass/CoO etc…) and legalization when required.
::. Updating the Customer with Stock Report and pending shipments (Marketwise).
::. Confirming with Planners any foreseen delay in Production and updating the Customer to ensure smooth flow of future orders.
::. Updating Customer with the following reports GRN, Daily Stock, Shipment Status, Supply Reliability, Sales Volume, OTIF/CCFOT & Customer Complaint Tracking Report
::. System Clean-Up (Old Sales Orders/Delivery Notes) closed in month-end.

::. Check-In Agent reviewing Passengers books on the Host system and validating Passport, Visa and Baggage Weight.
::. Excess Baggage Agent in finalizing the invoice to be paid according to the Airline charges
::. Boarding Gate to revalidate Passenger documentation and visa checks.
::. Crew Check to provide General Declarations for Crew members to clear Immigration without the need for passports.
::. Transfer Desk to check-in passengers and assign their connecting luggage.
Optimizations:
• General Declarations printed every 12 hours in order as per ETD to ensure they clear the counter within 1 min.
• Using the Host system for check-in rather than the GUI which saves 60% of the passenger check-in time.