sami mohammed osman

Analyzed complex technical information to develop clearly structured and easily transferable documentation.
•implement the Queuing solutions CEM (customer experience management)
•manage the application and SQl and SSRS servers to implement the required functionality
•Configured and maintained site servers in 42 branches, workstations and group policies for smooth operations.
•Assisted sales team with technical presentations and aftersales support.
•implement the API, s and the integrations between CEM and different systems in NWC
•implement CEM BI reports in SSRS
•Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
•Enhance functional and technical aspects of product
•Provided technical support throughout development phases of new products.
•Supported out-of-hours service by working unsociable hours on-call.
•Offered bespoke solutions to tackle security and performance issues.

Adapted to different languages and technologies based on project requirements.
•Collaborated with team members to create applications' system analysis based on client requirements.
•Compiled data for use in project reports and statistical analyses.
•Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
•admin ofalrawabi solutions and intranet and owncloud system
•develop some web part and integrate it with external systems.
•managed the App server and SQL also applying the new patches
•Debugged and modified software components to fix faults.
•Enhanced existing software systems and legacy platforms.

Develop web parts for employee department (intranet for employee).
•Develop web parts forAl-Tayyartravel group website (depends on manager requirements).
•Develop a void ticket report system (forticketing employee).
•Develop Al-Tayyar cloud system (linux platform).
•Daily backup for applications and manage the servers.
•Admin of (www.al-Tayyargroup.com).
•Admin ofAl-Tayyar local intranet for employee.
•Admin ofAl-Tayyar cloud system to store data.

Diagnose, troubleshoot and resolve hardware, software or other network and system problems and replace defective components when necessary