Sami TARIQ

Manage reservationsthrough phone, email, OTAs, and directchannels
Operate PMS systems (Opera / IDEAS) for bookings, modifications, and for
ratechanging
Monitorroom inventoryand ensure rate parityacrossall distribution channels
Support revenue strategies including pricing updates and occupancy
optimization
Coordinatecloselywith FrontOffice, Sales, and Housekeepingdepartments
Handleguestinquiries, complaints, and special requests professionally
Contributedto improved bookingaccuracyand guestsatisfaction
🏆Award: Unsung HerooftheYear - RunnerUp(Annual Recognition Event)

Assisted in dailyreservation operationsand bookingmanagement
Gained hands-on experiencewith PMSsystems(Opera)
Learned rate loading, availabilitymanagement, and OTAcoordination
Maintained accurateguestrecordsand bookingdetails

Promotedfrom HousekeepingTraineeto RoomAttendantwithin 6 months
Responsibleforpremiumfloors includingpenthouse units
Ensured high standardsofcleanlinessand guestsatisfaction
Worked asOrderTakerusinginternal systemsto manageguestrequests
Coordinatedwith multipledepartmentstoensuretimelyservicedelivery
Cross-trained in Reservations, buildingfoundationforcareertransition