sami سامي

• Administer and maintain Windows Server infrastructure in an enterprise environment
• Manage domain-joined servers and systems to ensure availability and performance
• Perform patching, updates, and vulnerability remediation on Windows systems
• Support Active Directory operations including user and group management
• Monitor system health, memory utilization, disk space, and critical services
• Troubleshoot RDP, login failures, NLA errors, and OS-level issues
• Execute and support disaster recovery (DR) drills and operational testing
• Coordinate with internal teams and vendors for infrastructure-related tasks
• Maintain documentation and provide operational and compliance updates

• Provided Level 1 and Level 2 technical support to enterprise end users
• Installed, configured, and supported Windows operating systems and applications
• Troubleshot hardware, software, printer, and LAN connectivity issues
• Delivered remote support using Remote Desktop tools
• Logged, tracked, and resolved incidents through ticketing systems
• Assisted in operational activities and disaster recovery drills

• Resolved technical and operational tickets via CA Portal and TOS/POS systems
• Coordinated with internal stakeholders to meet SLA and resolution timelines
• Cleaned and prepared data using Microsoft Excel for Maximo uploads
• Participated in disaster recovery drills and compliance activities