Executive Assistant Pa
HSBC Bank Oman
مجموع سنوات الخبرة :15 years, 5 أشهر
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Update personal details for personal and business customers such as address and name details
Open new savings and cheque accounts
Close savings and cheque accounts
Issue cheque books
Issue Travellers cheques
Issue ATM cards and changing customer passwords
Provide product brochures for customers
Refer customers who request to open business accounts and business credit cards to
Customer Service Supervisor
Refer customers who request loan, superannuation and insurance products to a financial
adviser or financial planner.
Complete a variety of administrative and support duties, often of a confidential nature and unique to assigned area, including researching information and data, maintaining department records and filing system and developing and producing reports and presentations.
Produce letters, reports, memoranda, forms, schedules, etc., utilizing various PC-based software packages or other typing equipment, composing items from general outlines or own initiative.
Schedule appointments and meetings and arrange assist in event planning.
Open and screen mail and respond to correspondence and inquiries on behalf of senior or executive manager; receive and screen telephone calls and visitors, taking appropriate action using initiative and judgment.
Use of Lotus Notes / Word / PowerPoint to produce and type documents to a high standard, using appropriate styles and punctuation. Use of Excel to produce appropriate MI to accompany correspondence when required. Routine letters prepared without manager's approval, more complex correspondence prepared for approval by Manager.
Meetings are organized, and advised to all. Collate papers, agenda items and MI for meetings. Monitor and progress all action items as appropriate, advising manager of progress.
Where appropriate, enquiries are directed on to other members of the management team to ensure the manager's attention can be given to priority tasks.
Clear and accurate messages are taken and are appropriately forwarded in a timely manner.
Senior management dealt with efficiently and discreetly
Provides administrative support to management and department members as necessary handling routine project work, program material preparation, and resolving issues with equipment, form completion, and follow up as appropriate.
Provide office support services in order to ensure efficiency and effectiveness within the
General Manger (Country Manager) Office.
Receive, direct and relay telephone messages and fax messages
Direct the general public to the appropriate staff member
Maintain the general filing system and file all correspondence
Assist in the planning and preparation of meetings, conferences and conference
telephone calls
Make preparations for Band Council and committee meetings
Maintain an adequate inventory of office supplies
Respond to public inquiries
Provide word-processing and secretarial support
Type confidential documents on a word processing system.
Provide support to the General Manger (Country Manager) and the HOD’S as requested.
Perform other related duties as required.
Coordinate with the HOD’s to compile the information to submit the sales and commercial to the General Manager.
National Bank of Oman; Currently
Designation : Call center agent
General Purpose
Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Responsibilities handled include:
answer phones professionally
respond to customer inquiries
research required information using available resources
handle and resolve customer complaints
provide customers with product and service information
process orders, forms and applications
identify and escalate priority issues
route calls to appropriate resource
follow up customer calls where necessary
complete call logs
complete call reports
Responsibilities
Receiving reservation forms, buyer documentations and initial deposit forms.
Verifying information of the above, confirming availability and generating sales documents.
Forwarding sales documents, contracts to buyers for signing.
Receiving signed sales documents back from buyers and forwarding the same to Legal Department for final approval.
Master record keeping of sales documents in both soft and hard copy forms.
Have a direct contact with customers’ queries, complaints, or requests make sure all queries, complaints & requests are responded to in a timely and professional manner.
Handling leads follow up between sales and customer service department.
Master inventory record keeping and updating.
Following up client accounts and payment schedules.
Updating changes to client and inventory data.(Customer Relationship Manager)
Working with the Sales & Marketing Department on new sales launches.
Experience Include
Capable of working independently, with all departments, within policies and guidelines of the business.
Have knowledge of Oracle (CRM), Excel and Word. Excellent telephone, oral and written communication skills.
Bachelor in Business Administration from Waljat College of Applied Sciences