Medical Receptionist
Specialized Medical Solutions (SMS)
Total years of experience :14 years, 7 Months
appointments for patients and giving awareness about the cancer screening initiative of PHCC.
•Clarifying the doubts of the patients which includes how screening is done, about mammograms, colonoscopy, preparation required etc.
•Handled walking patients and coordinated with the nurses and mammogram technicians.
•Make the required changes for bowel data correction.
•Facilitating appointments with patients using Cerner and synapse software.
•Supported Leabaib Health Center during Covid-19 pandemic.
and confirmed patient appointments, check-ups, and physician referrals.
•Managed customer calls effectively and efficiently.
•Called patients to remind them of their upcoming appointments.
•Referred patients to appropriate health care services.
•Handled customer complaints and inquiries in a timely manner.
and confirmed patients’ appointments.
•Managed incoming phone calls and resolved patient inquiries and referred calls to appropriate departments.
•Completed daily reminder calls to patients regarding upcoming appointments.
•Maintained confidentiality of all information and supported patients' privacy, rights, and safety.
•Organized incoming emails and followed up with referrals daily.
•Interpreted various things, between nurses, & physicians, for the patients, and visitors.
•Performed basic administrative functions such as sending emails.
with Medical terminology.
•Demonstrated ability to prioritize multiple tasks to meet deadlines
•Ability to work as part of a team and under pressure
•Actively works as part of a team of physicians, nurses, and other healthcare professionals to support hospital policy and promote patient safety.
•Proficient in Microsoft suite of products including Outlook, Word, and Excel
•Ability to provide excellent customer service
and assisted patients, visitors, physicians, and medical staff in specific departments.
•Provided excellent customer service by answering and directing all incoming calls in a professional and courteous manner.
•Provides clerical support in an inclusive work environment through scheduling, rescheduling, and canceling physician appointments.
•Received and distributed daily mail, package deliveries and internal documents.
•Updated patient information into the main computer database.
•Performed various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
•Ensured seamless flow of work in a busy hospital.
courses: British Center of Applied Studies | Doha, Qatar