Sales Manager
Four Seasons Hotels and Resorts
Total years of experience :16 years, 9 Months
-Managing accounts of corporate and government, and keep great rapport, while prospecting new business leads. Sending of proposals, contracts as well as RFPs ---Ensuring rates applicable to each segment is competitive, ensuring market needs are understood to better accommodate each segments requirements.
- Manage event accounts taking place at the King Hussein Bin Talal Convention Center for Corporate, IT, Insurance, Banking, MICE & Tour operators, Government, Pharmaceuticals, and NGOs.
- Deal with third party suppliers, event planners as well as hotel contractors, for light and sound systems, as well as catering needs.
- Ensure rates applicable to each segment are competitive, ensuring market needs are understood to better accommodate each segments requirements when sending proposals.
- Follow local and international leads to ensure conferences and exhibitions that are to be held in Jordan are not lost to competition.
- Project Management of new offices acquired for the company, preparation from of all requirements, from new flooring, tiles, bathroom installations, paint work and security system.
-In-charge of engineering, cleanliness and maintenance of the company as well as security.
-monitoring the day to day running of building, ensuring the properties are in tip-top shape, monitoring the building management system.
-regular checks on building assets and implementation of new regulations to ensure employee safety and satisfaction.
-continuously researching better ways to facilitate a comfortable working environment.
-Responsible for maintenance contract renewals, for generator, air conditions, elevator, RO Water Filtration system, fire alarm system.
-Providing offers and reviewing proposals from contractors to ensure that all work done is of the utmost highest quality, to sustain the companys' costs and provide value for money regarding all purchases related to the building.
-Responsible for out-sourced security company and daily checks to sustain that company regulations are implemented.
-Balancing and submitting regular invoices and in-charge of company store as well as performing administrative tasks to control inventory.
-Assists in Events held by company when needed as part of the Administration department.
-Daily rounds taken around the building to ensure employee satisfaction.
-Management of two employees work schedule and reviews, as well as holding bi-annual reviews,
· Performing of daily checks of prospect, tentative and definite bookings as to ensure both targets and monthly forecasts are met.
· Initiated a Working knowledge of Delphi used on a daily basis to monitor key accounts, bookings as well as floor plan designs
· Working closely with both the kitchen and banquet teams enhancing the knowledge and preparation of the daily operations.
· Responsible for planning and organizing the smooth running of both social and corporate events, by the preparation of banquet event orders, menus, floor plan designs etc...
· Enriched negotiation and sales skills by direct contact with clients and guests.
• In charge of daily updating and monitoring client profiles, enhanced multitasking abilities by handling reservations by phone, fax and email.
• Further expanded on knowledge in the field of revenue by analyzing and utilizing daily and monthly revenue reports.
• Improved marketing and room selling techniques and strategies through day to day operational tasks
• Working further with groups and individual reservations leading to an improvement management of time and efficiency while maintaining a high attention to details.
• Managing of multiple simultaneous phone calls and providing callers with information.
• Controlled Front office inventory and classification of paperwork in addition to verifying payments, cancellations, etc…
• Handling of multi-national clientele as well as accompanying them around the establishment and tending to their needs.
• Organized and arranged hotel brochures to be sent according to clientele specifications as well as the preparation of arrival letters for each guest.
• Improved multi-tasking abilities by working as the telephone operator and receptionist.
• Verified bar inventory, controlling the establishment at night and checking end of day balance.
• Increased my knowledge of the day to day running of a food and beverage establishment.
• Ability to work long hours under pressure while staying focused on the tasks at hand.
• Enhanced time management and coordination skills.
• Controlled and secured the establishment at night time;
• Checked in/checked out guests, completion of registration forms, using Visual basic
• Served as bartender in the lobby Bar, taking stock
• Prepared the breakfast and set Mise en place for morning shift
• Handled communication problems with international clientele; comprehending and understanding their queries and demands.
• Assisted as a service supervisor in the “Dolphins Bar”, a Restaurant/Pool Bar, which held Conferences, Dance and Theatrical shows, amongst other events.
• Enriched Bar skills by working as a Bartender in the “Babylon Bar”.
• Strengthened guest relations skills by handling clientele problems and reaching solutions benefitting both the establishment and the guest.
• Established leadership qualities by supervising and training employees working in the “Babylon Bar”.
• Held responsibilities of bar stock control and performed inventories of bar items.
B2 Level Certificate, for written and spoken french. (Advanced Level)
GPA: 3.03 Honors Degree 4 Internships completed
82% Merit Received, Swiss Higher Diploma
Grades can be furnished upon request.