SAMIR ABDEL HAQ, Freelance Trainer

SAMIR ABDEL HAQ

Freelance Trainer

Freelancer

Location
Jordan - Amman
Education
Bachelor's degree, English lit. and Political sciences.
Experience
30 years, 7 Months

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Work Experience

Total years of experience :30 years, 7 Months

Freelance Trainer at Freelancer
  • Jordan - Amman
  • My current job since March 2018

Trainer / Banking Sector

Operations Manager at Orange Academy for Training & Consulting
  • Jordan - Amman
  • July 2017 to March 2018

Operations Manager

Trainer- Banking Consultant at Alliance - Human Performance Development
  • United Arab Emirates - Dubai
  • February 2014 to April 2017

Responsible for training Emirati Program Batches (New Comers- Emiratisation) - DIB Bank UAE.
(http://www.dib.ae/careers/emarati).

Trainer - Banking Consultant at Philadelphia Consulting
  • Libya - Tripoli
  • January 2013 to February 2014

Freelance Trainer / Banking Consultant.

Operations Manager at Pixel Technology Center
  • Jordan - Amman
  • March 2012 to September 2013

Pixel Technology Center is one of the well-known centers in Amman. Pixel Center provides wide range of school courses and diploma certifications as well as Graphics and Animation, Networking, Programming & English Courses.
Duties:
Supervise clerical and administrative personnel.
Recommend changes to policies or procedures to improve operations.
Plan budgets for contracts, equipment, and supplies.
Monitor the facility to ensure that it remains safe, secure, and well maintained.
Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.
Ensure that facilities meet environmental, health, and security standards and comply with government regulations.

Branch Manager at First Finance Company
  • Jordan - Zarqa
  • January 2010 to February 2012

Islamic Financing of Movable and Immovable Assets to Corporate And Individuals.
-Approving/Rejecting financing applications and assuring they comply with alsharia laws.
-New business development.
-Building relationship, marketing, and maintaining excellent standards.
-Staff training and motivating.
-Branch management and supervision.
-Responsible for interviewing and recruiting staff.
-Responsible of collection and following up remedial loans.

Branch Manager at Arab Bank Plc
  • Jordan
  • July 1993 to December 2009

- Developing a business strategy and plan for the branch in coordination with retail management and bank policy, with continuous follow up of its implementation.
- Achieving branch sales and service quality targets through managing and
developing branch personnel efforts.
- Ensuring implementation of all operational control in the branch.
- Implement branch sales budget and sales plan.
- Coach and train staff to ensure full comprehension of bank policies, services and bank products through regular meetings and motivation.
- Manage staff and their rotation to ensure all functions are consistently
covered.
- Ensure services are delivered to all customers equally and are up to the level of customer satisfaction and expectation, with minimal margins of error.
- Developing and maintaining an effective communication function utilizing, advertising and public relations to establish a positive, high visible position that enhances the image of the bank both to the general public and internal staff.

Education

Bachelor's degree, English lit. and Political sciences.
  • at University of Jordan
  • February 1993

Major in English lang. and Literature minor in Political Sciences.

Specialties & Skills

Achieving Targets
drive and motivation to meet targets
Manage a team of customer service staff
Customer Service
strong sales customer service and people skills
Computer skills
Training & Coaching
Banking operations
Branch Management
Customer Service

Languages

Arabic
Native Speaker
Serbian
Native Speaker
English
Intermediate
Croatian
Expert
Bosnian
Expert

Memberships

Expert Bankers Association
  • Member
  • January 2015
Arab Trainers Union
  • Certified Trainer
  • March 2016
Arab Board for IT & Leadership Training
  • Member
  • May 2017

Training and Certifications

TOT (Training)
Training Institute:
BDC Amman - Jordan
Date Attended:
December 2012
Intensive Leadership Course (Retail Qeyadat) (Training)
Training Institute:
Arab Bank Plc. Jordan
Date Attended:
January 2007
Duration:
430 hours
More than 100 courses and seminars in the banking field (Training)
Training Institute:
Arab Bank Trainig Center
Date Attended:
July 1993
Certified Trainer in Life Skills (Training)
Training Institute:
Arab Board for IT & Leadership Training
Date Attended:
May 2017
Duration:
25 hours
MTa Masterclass Certification (Training)
Training Institute:
MTa Learning Ltd