Sales Director
Asmart Telecom
مجموع سنوات الخبرة :24 years, 7 أشهر
Developed and implemented successful sales strategies for over 80 locations, consistently exceeding sales targets (revenue, customer experience, market share). Led and coached a team of Sales Directors, setting goals, aligning sales with profitability, and ensuring high performance. Implemented new sales initiatives, managed budgets effectively, and identified cost-saving efficiencies while maintaining high service standards. Analyzed market trends, competitor activity, and customer feedback to drive strategic decision-making and improve operational effectiveness. Increased customer base and sales through market penetration strategies and improved customer experience through NPS and other tools. Designed and delivered sales training programs to ensure a skilled and knowledgeable sales team.
Led the development and implementation of successful sales strategies across diverse channels (60+ locations), consistently exceeding KPIs in revenue, customer experience, and market share.
Developed data-driven plans with clear objectives and new sales initiatives (upselling, cross-selling) to drive performance.
Analyzed market trends, competitor activity, and customer feedback (NPS, etc.) to inform strategic decision-making and improve operational effectiveness.
Provided leadership and coaching to a team of Area Managers, fostered performance growth, and created personalized career development plans.
Utilized various metrics (NPS, mystery shopping) to monitor and enhance customer experience.
Ensured successful implementation of sales & support strategies for distributors and represented the company at industry events, promoting brand awareness.
Managed budgets effectively, identified cost-saving opportunities, and maintained high service standards.
Collaborated effectively with internal departments to develop impactful client engagement strategies.
Launched the groundbreaking Retail Travel channel, exceeding sales targets and market share across diverse locations (airports, Bus stations, Underground stations, Train stations, Clubs, Vans and North Coast summer Kiosks).
Led the successful development and management of the e-commerce channel, contributing to overall revenue growth.
Led and coached a team of Supervisors, fostering performance improvement for increased sales effectiveness.
Represented Orange Egypt at international events, promoting best practices and industry-leading strategies.
Managed sales activities of multiple partners, driving revenue generation and building strong collaborations.
Managed the sales pipeline, forecasted monthly sales, and identified new business opportunities for sustainable growth.
Leveraged competitive intelligence to gain strategic advantage and enhance sales performance.
Partnered with other departments on sales proposals, pricing strategies, and marketing activities to drive integrated growth.
Implemented process improvements for increased efficiency in partner management.
Established clear and attainable sales goals and quotas, driving team performance towards revenue growth.
Identified and developed new sales opportunities, managed new shop and project rollouts, contributing to overall revenue increase.
Optimized team schedules and processes for peak efficiency, ensuring achievement of daily and weekly goals.
Provided day-to-day leadership and guidance to the sales team, fostering continuous improvement through training, performance reviews, and incentive programs.
Oversaw and improved the entire sales process, ensuring a positive customer experience by handling inquiries and complaints effectively.
Conducted sales training based on data insights. Prepared comprehensive reports on sales activities and goal progress, utilizing customer records and marketing campaign data.
Offered insightful recommendations to management on strategies for improved sales performance and increased revenue through new products or services.
Managing the day-to-day activities of the team
• Motivating the team to achieve organizational goals
• Developing and implementing a timeline to achieve targets
• Delegating tasks to team members
• Conducting training of team members to maximize their potential