Travel Agent Representative
Suez Canal Travel
Total des années d'expérience :5 years, 0 Mois
I should meet our guests and make sure they make check in without problems then give them all information about the city and show them the program for their vacation and solve every problem can face them during holiday
Check in guests whilst taking account of the established standards & SOP's. Ensure choice of suitable room, completion of bookings and encodes into the computer, handover of the room pass and the key, safeguarding payment, luggage organization.
Check out of departing guests in accordance with the established standards (drawing up of guests' bills, processing using the computer system).
Be available for guests at all times as a point of contact and assist guests on requests and problem resolution.
providing a warm welcome for customers. Receive food & drink orders and serve customer requests to the standards required. serving dishes to customers at tables. learning the names of building relationships with regular customers. ensure timely delivery of all food & beverage items to customers. understand menu content and keeping up to date with any menu changes. making recommendations from the menu if requested. Answer guest queries in a polite and helpful manner . clearing cutlery and dishes away from tables passing food orders through to the kitchen staff promptly . Ensuring all hotel corridors are kept clear from rubbish .
I am a graduate of the Faculty of Archaeology, Very Good with the honor and the library in the English language skills.
