PHC Administration Manager
Health Assurance Hospitals Co.
Total years of experience :17 years, 6 Months
Responsibilities: Administering all the services for the Primary Healthcare Centre (PHC - Dental, Family Medicine & Pediatric)
Accomplishments:
• Monitoring of the financial activities related to customers billing and collection, expenditures, and budget.
• Maintaining effective and excellent customer service by utilizing excellent practices while ensuring that all customers have accurate and timely information about PHCs services.
• Ensuring that work practices and standards of the PHC complies with the rules and regulations of the Ministry of Health and DHAMANs policies and procedures.
• Monitoring the PHCs medical needs of material, equipment, devices, etc., and prioritize these needs to avoid any discontinuities and disturbance to the medical services; and Ensuring smooth and efficient operations of various functions within the PHC to achieve the required operational results.
• Received JCI accreditation for my PHC.
Working for 700 bedded hospital of MOH - Ministry of Health, Kuwait.
Responsibilities:
1. Review contractor’s design, documents, and submittals to ensure that, MOH requirements, from an Operational perspective are being met: Departmental and room locations, sizes and name.
2. Review design developed by the Contractor to ensure level of integration between departments and functions in current structure is as per the Contractual requirements.
3. Ensure that all departments and rooms required and verified are indicated in the final functional space program (FSP).
4. Carry out review of Contractor’s work throughout the process of development of fully loaded typical room layouts to ensure that from an operational perspective, typical room layouts reflects MOH requirements.
5. Ensure specifically adherence to FGI and IHFG guidelines
Responsibilities: Management of 100 bedded Comprehensive Cancer Hospital, 1st in the state of Gujarat in private Healthcare. I was reporting to the Chief Operating Officer, Gujarat region. My direct reporters include all Hospital department HOD’s / Administrators, Head clinical services, Head Nursing, Human resources, Marketing and Finance. My primary responsibility was to achieve revenue targets, managing expenses within budget and maintain healthy EBITDA. Direct all administrative and personnel matters of the hospital. Plan strategy for marketing and business development. Prepare budget and monitor cost control. Design, implement and maintain a variety of systems and guidelines to ensure and monitor compliance to all program regulations. Maintain a highly productive, efficient and quality - drivers environment at all times with a focus on patient care and emotional support.
PBT Revenue - -ve in 2013-14 to $10.5 million in 2015-16
Accomplishments:
• Led planning & construction of $300 million - Addition of 50 beds and 2nd LINAC, PET CT, MRI, 2 OR’s, Nuclear Medicine and separate OPD block
• Established HCG Cancer brand in the region and neighboring states
• Empanelment with all TPA’s, Insurance companies, All major corporates and PSU’s, All government schemes
• Reduced accounts receivables through credit and collection policies resulted into 1 million outstanding from 3 million in 12 months
• Optimum utilization of staff with on job and soft skill trainings as well achieved maximum staff retention through staff development programs
• Achieved yearly revenue target of USD 600 million and EBIDTA 15-20% month on month-
• Growth of revenue from USD 30 million /month in Sept 2013 to USD 50 million /month in Nov 2015
• Developed and participated in a doctors recruitment that added 50+ odd referral doctors to a medical staff of 300
• Decreased power cost by 30% by staff education and strict monitoring
• Developed and introduced new processes to ensure the safety of the patients and timely delivery of needed services. Maintain a highly productive, efficient and quality - driven environment at all times with a focus on patient care and emotional support.
Responsibilities: Head Administration / Operations of 200 bedded Super specialty Hospital. I was reporting to the Director. My direct reporters include all Hospital department HOD’s / Administrators, Head clinical services and Head Nursing, My primary responsibility was operationally set all the departments from scratch. Hold responsibility for service-quality standards and adherence to budgetary restrictions of Security, Housekeeping, Food & Beverages, Materials, Engineering, Hospital Support Services, Information Technology, Ancillary business services, Biomedical Equipment. Custodian of all government and statutory compliances. Short-list, train, schedule and motivate all manpower (including contracted) for all clinical / non-clinical departments and get maximum output with respect to time and service standards. Provide safe & secure environment in the hospital for patients, visitors & staff. Planning all security protocol and monitoring system, material management, emergency systems, death documentation etc. Supervise and monitor all administrative and operational matters of the hospital. Prepare departmental budget and monitor cost control. Design, implement and maintain a variety of systems and guidelines to ensure and monitor compliance to all program regulations. Ensure proper staffing to fulfill clients service needs. Address and resolve client and family complain. Maintain a highly productive, efficient and quality - driven environment at all times with a focus on client care and emotional support.
Accomplishments:
• Successfully Launched the hospital
• Developed SOP’s for all the areas like Front office, Billing, In patient care management, IT, Non clinical and clinical engineering, Inventory management, Housekeeping and Security management, Cathlab, OT, CSSD and all diagnostic pathology and Radiology
• Strict Monitoring of stocks, expiry and reorder level in all stores - achieved 45 days inventory
• Cordial relationship with all clinicians.
• Patients feedback - Always achieved above 4 from 5
• Daily monitoring of patients bills and deposits - Responsible for recovery
• Smooth execution of all TPA, corporate and government schemes
• Maintain TAT in all areas like Outpatient, In patient, resolving all types of complains, focus on Speedy admission and discharge process
• Publish appropriate business dashboards that reflect value creation - daily / weekly / monthly
• Improved overall operational efficiency
Responsibilities:
Business Head of three states i.e. Gujarat, Madhya Pradesh and Rajasthan. I was reporting to the Director, Western Zone. My direct reporters include all Hospital Centre Heads of my states. My primary responsibility was to select property for hospital as per strategy, negotiate rentals, participate in selection of project agency, supervise during project stage and launch the hospital. Also responsible for achieving revenue targets, managing expenses within budget and maintain healthy EBITDA for my region. Plan strategy for marketing and business development. Prepare budget and monitor cost control. Design, implement and maintain a variety of systems and guidelines to ensure and monitor compliance to all program regulations. Ensure proper staffing to fulfill patients service needs.
Accomplishments:
• Created 8 hospitals; 4 in my region and 4 in other in 1 ½ year.
• Mapping and business study of clinicians
• To Prepare / study data of actual business of clinicians for practice acquisition
• To Prepare and negotiate acquisition offer
• Recruitment of all staff and Doctors
• Developed and participated in a doctors recruitment that added 30+ odd doctors to a medical staff of 50
• Established Vasan brand in the western region and neighboring states - 1st Eye care corporate hospital in western part of the country
• Achieved yearly revenue of $30 million and EBIDTA 20-25% month on month
Responsibilities:
I have joined as Sr. Executive - Promoted to Manager and then Centre Head of 110 bedded multispecialty Hospital. . I was reporting to the Chief Operating Officer, Gujarat region. My direct reporters include all Hospital department HOD’s / Administrators, Head clinical services, Head Nursing, Human resources, Marketing and Finance My primary responsibility was to achieve revenue targets, managing expenses within budget and maintain healthy EBITDA. Direct all administrative and personnel matters of the hospital. Plan strategy for marketing and business development. Prepare budget and monitor cost control. Design, implement and maintain a variety of systems and guidelines to ensure and monitor compliance to all program regulations. Maintain a highly productive, efficient and quality - driven environment at all times with a focus on client care and emotional support.
Accomplishments:
• Transferred all 200 staff from one hospital to another hospital (Take over) without involvement of any external trade unions.
• Coordinated entire project of face lifting / renovation of 150 bed hospital at Rajkot while running the hospital; without hampering services, safety of patients.
• Selection of site - Agreement - Launch of the hospital - 110 bedded at Bhavnagar
• Staff selection, on job training and retention
• Stabilized the entire staff of the hospital.
• Established better relationship with all clinicians in the region.
• Developed and participated in a doctors recruitment that added 50+ odd doctors to a medical staff of 200
• Through my efforts Wockhardt Hospital was known in the region.
• Develop SOP’s for all the areas for NABH
• Tie up with all TPA’s, Corporates and government schemes
• Coordinated 5 Wockhardt hospitals from project till launch - Rajkot / Surat / Nasik / Goa / Bhavnagar in 4 years
• Achieved NABH accreditation.
• Achieved yearly revenue and EBIDTA month on month as per budget
• Received Award - Best Employee of the Year -2208
• Improved overall operational efficiency