PHC Administration Manager
Health Assurance Hospitals Co.
Total years of experience :17 years, 9 Months
Responsibilities:
• Administration & Management:
- Administered and managed the Primary Healthcare Centre (PHC) encompassing Dental, Family Medicine, and Paediatrics.
- Oversaw accounting, information technology, human resources, procurement, and facility management.
• Financial Management:
- Monitored financial activities including billing, collection, expenditures, and budget.
• Patient Records & Customer Service:
- Ensured proper maintenance and storage of patient medical records.
- Delivered exceptional customer service, ensuring accurate and timely information.
• Compliance:
- Complied with Ministry of Health regulations and DHAMAN policies.
• Operational Management:
- Managed material and equipment needs to ensure uninterrupted medical services.
- Supervised medical, dental, nursing, and clinical support services.
- Prioritized medical needs to avoid service disruptions.
- Coordinated with biomedical and customer service teams.
- Facilitated continuous improvement in operational efficiency.
Achievements:
• Achieved JCI accreditation for the facility.
• Implemented best practices for service quality.
• Conducted financial analysis and budget forecasting.
• Ensured effective communication and interpersonal skills in customer service.
• Consistently maintained a Patient Satisfaction Index above 4, ensuring high levels of patient contentment and service quality.
• Achieved maximum employee satisfaction by adhering to HR policies and fostering a supportive work environment.
• Successfully managed the seamless transition from the old PHC location to the new facility, ensuring uninterrupted patient care and operational efficiency.
Responsibilities:
• Project Coordination:
- Supervised the design phase for several Ministry of Health (MOH) projects, ensuring that operational requirements were seamlessly integrated into contractor designs.
- Ensured MOH operational requirements were met in contractor designs, maintaining high standards of healthcare facility planning.
- Monitored contractor compliance with FGI (USA) and IHFG (Australia) guidelines to ensure international standards were met.
• Design Review:
- Reviewed and integrated departmental functions in design development to optimize hospital operations.
- Evaluated contractor submittals and documentation for compliance and accuracy.
• Operational Efficiency:
- Ensured operational efficiency in women & child hospital - (700 beds) projects, coordinating resources and timelines.
- Coordinated Central independent CSSD, OT Complex (comprising 21 OTs), Central Kitchen & Cafeteria (equipped for 1500 patients’ food per day), and Strategic Store projects to enhance regional healthcare infrastructure.
Achievements:
• Successfully coordinated the design and implementation of key projects for the Ministry of Health, significantly enhancing the healthcare infrastructure.
• Achieved seamless integration of departmental functions within design structures, optimizing operational workflows.
• Ensured high standards of compliance with international guidelines, contributing to the project’s success and quality assurance.
Responsibilities:
• Hospital Management:
- Managed a 100-bed comprehensive cancer hospital, overseeing all aspects of hospital administration.
- Directed administrative and personnel matters, ensuring efficient hospital operations.
• Financial Management:
- Achieved revenue targets and managed expenses within budget, enhancing financial stability.
- Prepared and monitored cost control and compliance guidelines to maintain financial health.
• Marketing & Business Development:
- Implemented marketing and business development strategies to increase hospital visibility and patient intake.
• Operational Management:
- Supervised a major expansion project, increasing hospital capacity and service offerings.
Achievements:
• Led the successful expansion of hospital facilities, including the addition of 50 beds, advanced diagnostic equipment, and treatment units, improving patient care capacity.
• Established the HCG Cancer brand in the region, significantly enhancing hospital recognition and reputation.
• Successfully turned around the financial performance, increasing profit from negative to positive, demonstrating effective strategic and operational management.
Responsibilities:
• Hospital Launch:
- Headed administration and operations of a 200-bed super specialty hospital, overseeing all aspects of the hospital launch.
- Successfully launched the hospital, ensuring all departments were operational from day one.
• SOP Development:
- Developed and enforced SOPs and compliance standards, ensuring high operational standards.
• Operational Management:
- Enhanced operational efficiency through strict monitoring and cost control, maintaining high-quality standards.
- Managed quality standards and budget adherence, ensuring the hospital’s financial health.
Achievements:
• Successfully launched and operationalized the hospital, achieving rapid stabilization of operations and patient services.
Developed and implemented comprehensive SOPs, ensuring high standards of compliance and operational efficiency, contributing to the hospitals smooth functioning.
Responsibilities:
• Business Operations:
- Managed business operations across three states, overseeing hospital administration and growth strategies.
- Directed staff recruitment and training programs, ensuring a skilled workforce.
• Financial Management:
- Achieved financial targets and maintained healthy EBITDA, enhancing financial stability.
• Project Management:
- Participated in project design and property selection, ensuring strategic expansion.
- Supervised project stages, ensuring timely completion and adherence to quality standards.
Achievements:
• Successfully established multiple hospitals, expanding the company’s presence in the region and improving access to healthcare services.
• Achieved significant revenue growth and operational profitability, demonstrating effective financial management.
• Developed and executed effective marketing strategies, enhancing brand recognition and patient acquisition, contributing to business growth.
Responsibilities:
• Hospital Management:
- Managed a 110-bed multispecialty hospital, overseeing all aspects of hospital administration.
- Achieved revenue targets and managed budget control, ensuring financial health.
• Operational Efficiency:
- Coordinated hospital projects and staff training, enhancing operational efficiency.
- Ensured operational efficiency and quality standards, maintaining high levels of patient care.
• SOP Development:
- Developed and implemented SOPs for NABH accreditation, ensuring compliance with national standards.
Achievements:
• Achieved NABH accreditation for the hospital, demonstrating compliance with national quality standards and enhancing hospital credibility.
• Successfully managed hospital expansion projects, ensuring minimal disruption to ongoing services and enhancing patient care capacity.
• Led initiatives to enhance patient care and customer service, resulting in high patient satisfaction and improved operational efficiency.
• Played a key role in the operationalization and launch of five hospitals, ensuring timely and efficient commencement of healthcare services.