سمير رمضان

Developing home and office furniture business, producing high-end hospitality furniture, Consultancy, Project management, Following up on construction projects bids, Quoting woodwork tenders, Budgeting, Following up joinery and carpentry execution with sawmills, Directing, as well as Managing employee relations. Marketing, Sourcing, Preparing catalogs, Brochures and introduction CD. Wholesale and retail trade of Home and office furniture.

Executed woodwork projects such as
 Keserwan Medical Center Phase1 Ghazir
 Taj Ehden Chalet Compound Ehden
 Balamand University Phase 1 Souk Elgharb
 Debs building. Ramlet Elbayda
 Villa Professor. Roland Asmar. Baabdat
 Broummana 1753 Building Broummana
 Villa Tayah Kfarhbab

Executed office projects such as
 Tripoli Chamber of commerce BIAT, Tripoli.
 Zakhem engineering head office, Sin El Fil.
 Mario Bruni head office, Verdun.
 Class main office, Mar Elias.
 Aviat Networks, Sin El Fil.
 Domtech, Mansourieh.
 VIP Travel, Hamra.
 Concerto, Zalka.
 Oltrade, Jal El Dib.
 Rovina, Jdeideh.
 Credit Bank Verdun Branch. Verdun
 C.E.C. Engineering and Contracting, Jbeil.

Technical Consultant at Banque Du Liban - Freelancer through contract on each project.
 Reporting directly to Head of Services Department. My tasks included but not limited to liaising between Services Department & Purchase Department, Designing through supporting 3D drawings, perspectives and animation, Following up inquiries of office furniture from all departments and branches with sawmills and suppliers, Supporting Purchase Department with Consultancy whenever inquired in due course, Supervision and Consultation over Branches Furnishing Projects.

 Implemented Project: Bikfaya Branch Refurbishing Consultancy Project 2011-03 to 2012-07
As project consultant my tasks included but not limited to designing, preparing B.O.Q, Budgeting, evaluating participating bidders and recommending the successful bidder, Supervising and reporting project workflow advancement to Head of Services Department, delivery of Project up to standards, Furniture design and delivery of Disaster Recovery Center...

Reporting directly to CEO. Responsible for handling the entire export department, by developing new markets while managing existing markets. Ensure the highest level of customer service, lead the customer service team to deliver proactive service to international customers, deliver the assigned cluster target, manage and drive the standardized global process and introduce the processes into the team. Implement process improvements and improve productivity to increase scores. Ensure top performance on customer care, actively building strong relationships with customers and gaining understanding of their businesses and service needs. Actively seeking and continuously improving opportunities with relation to international potential customers worldwide. Participate in improving projects while fully focusing on achieving the export department objective.

Establishing a market share for both office and home furniture on wholesale scale level, through developing new clients, presenting concepts and establishing contacts within the industry. Collect payments within payment periods. Ensure customers’ requirements fulfilled and documented. Attend to customer complaints to ensure customer satisfaction. Ensure full market coverage for east Beirut up to North (Tripoli), submit a weekly project report update.