Sr. Technical Support Associate
Nityo Infotech
مجموع سنوات الخبرة :0 years, 7 أشهر
Bmc Remedyforce
Order Management (Feb 27, 2012 - March 14, 2014)
Around 3.6 years of experience in IT/BPM industry in Order Management including sales, operations on Salesforce.com CRM Platform.
•Ability to understand and practice ITIL methodology for support
•Reviewed order document for proper signatures, dates and PO/PO number requirements at
Payroll \[MPS\] (Nov 10, 2014 - May 15, 2015)
Poyry is global consulting and engineering company dedicated to balanced sustainability and responsible business. We provided services to Poyry such as: Infrastructure Monitoring Services (IMS), Database Maintenance, Data Centre Management, Application Management Services, Network Security & Management, and Engineering Application Management.
Responsibilities:
•Entered and processed all incoming orders - SO, PO, EDI, web portal based, e-mail
•Set up and document the order process for new customers.
•Maintained the company's order processing manual Manage company's shipping vendors - UPS, FedEx, and Freight Carriers.
•Completed daily inventory check to ensure order accuracy Send dealers and distributors daily or weekly inventory updates.
•Provided customer service for CISCO dealers and distributors.
. (S. Y.)
. (F. Y.)
.
.
. is
shining with 88 marks out of 100. •Completed ‘British ‘Communic–Care’ course at Infosys Technology Limited