Technical support
Total des années d'expérience :10 years, 7 Mois
Gathering customer’s information and determining the issue by evaluating and analyzing the symptoms.
•Following up and making scheduled call backs to customers where necessary.
• Redirecting problems to appropriate resource.
•Creating technical and complain cases (data entry).
Adopt a customer centric approach by providing information and / or by dispatching Service Engineers through effective call management in a timely manner to ensure customer satisfaction.
Handling customer’s complaints and inquiries and providing solutions to their problems departments.
•Selling Mobinil products and services and ensuring proper collection of required documents between departments.
•Coordinating with other departments to solve customer’s complaints.