سميرة Hemmat

• Providing IT support for ofices, including in-person, remote, and telephone support.
• Actively resolving problems and issues with computer and server systems to limit work disruptions within the company.
• Upgraded the infrastructure and devices of the server room.
• Implemented the IT structure for newly established ofices and workshops.
• Launched the new attendance system with a face recognition feature, new automation, and financial software for the central ofice and all other branches.
• Trained users to use the new software, hardware, and devices.
• Suggested solutions for system health, speed, safety, and security and continuously improving and keeping up with the IT business needs of the organization.
• Managing the server room and producing monthly reports of functionality (servers, NVR, Rack fans, UPS, air conditioner, PBX central device, router, modem, switches, access points, E1 modem, security cameras, server room temperature.)
• Facilitated the conference room with a 360-degree camera and meeting facilities.
• Documented the whole network, systems, and configurations.
• Solve ambiguous problems by approaching them in a structured and logical manner and ofer solutions to anticipated risks and issues.
• Move projects from chaos to clarity. Achievements
• Organized and upgraded the IT system and its infrastructure (including hardware, software, servers, server room facilities and devices, PBX systems, Internet, intranet, and internal network) of the South Housing Investment Company and its branches, workshops, and ofices.
• Unified the automation system and financial system.