sammer hassan

• Supported website updates, backups, and regular maintenance tasks to ensure smooth operation.

• Delivered on-site technical support for 30+ lab computers, ensuring consistent system availability.
• Reduced downtime by quickly diagnosing and resolving basic hardware and software faults.
• Supported users with installations, system access, and application-related queries.
• Assisted in maintaining network connectivity and peripheral devices within the lab environment.
• Maintained inventory records of lab equipment, prepared regular inventory reports, and track damage or missing
items.

• Provided IT support by resolving basic hardware, software, and access issues for users.
• Worked closely with team members to track, escalate, and close support tickets on time.
• Helped improve daily IT operations through clear communication and basic troubleshooting.