Transit Supervisor
Toronto Transit Commission
Total years of experience :14 years, 4 Months
Performs a variety of supervisory and administrative duties to ensure that safe, reliable, efficient and courteous transit services are provided to TTC customers
■ Preparing various staffing schedules as needed for supervisory personnel regarding work assignments, shifts off days, vacation, fill-ins and vacancy replacement
■ Reviewing reports to ensure that information is correct, complete and in accordance with department practice, verifying content and discussing to obtain further clarification
■ Completing a variety of records such as service and accident reports, service delay reports, correspondence
■ Act as the incident commander during emergencies, co-ordinate all on site activities and logistics, and ensure the safe and prompt restoration of service in conjunction with other TTC personnel and outside agencies
■ Communicating with operating personnel to provide information and direction with regard to construction delays, accidents, diversions, disablements that may impact service
■ Maintain route performance in the event of C.I.S/Vision shutdown
Wincon Security
HR Generalist 2011 - January 2018
■ Staff Recruitment, included developing job descriptions and person’s specification, preparing job adverts, checking application forms, short listing, interviewing and selecting candidates
■ Assisted in the development, implementation and documentation of training program for new and current employees
■ Worked closely with department, assisted employees to understand and implement up to date policies and procedures
■ Advised on pay and other remuneration issues, including promotion and benefits
■ Dealt with grievances, interpreting and advising on employment law
■ Developed and implemented policies on issues such as working conditions, performance management, equal opportunities, disciplinary procedures and absence management
■ Attended career fairs, events and represented organization
■ Maintained records and compiled reports concerning personnel related data, such as hires, transfers, performance appraisals, and absenteeism rates
Planned and conducted new employee orientation to foster positive attitude toward company’s objectives
■ Provided general inquiry support to supervisors and staff on up-to-date policy and procedures within the group
■ Demonstrated proactive personal commitment to the adaption of new processes and procedures
■ Maintained training program based on identified learning needs to address the competency/skill gap needed by the employees to perform their tasks
Responsible for sales and bottom-line profits of the restaurants
■ Effectively managed employee turnover. Provided positive working environment and handled employee issues appropriately and in a timely manner
■ Effectively managed revenue, included cash handling, deposit reconciliation, and delivery of deposits to the bank
■ Successfully communicated, executed and managed marketing and merchandising programs
■ Conducted monthly sales strategies, meeting on improving customer service
■ Utilized labor management tools, including effective scheduling, to maximize productivity, profitability and margins
Played a significant role in long term planning, included an initiative geared toward customer service excellence
■ Performed quality audits and customer service surveys to protect and improve quality
■ Maintained and organized administrative files
■ Ensured that customer issues were identified, investigated and resolved with excellence
■ Contributed to short and long-term organizational planning and strategies as a member of the management team.
(BBA Equivalent