Customer Service Executive
IT Business Solutions
Total des années d'expérience :11 years, 3 Mois
- Answer queries about banking and cards balance statement.
- Assist with the dispute process and card application.
- Send email/chat to relevant department.
- Provides information to address inquiries regarding products and services.
- Communicate and coordinate with different departments.
- Provides information to address inquiries regarding products and services.
- Assisting newly hired agents and giving feedbacks about their calls/chat.
- Taking managerial calls and collaboration with the Trainers when needed.
- Effectively and concisely communicate, document, and train others on standards and best practices.
- Answering questions by agents and taking managerial calls when needed.
- Effectively and concisely communicate, document, and train others on standards and best practices.
- Answering questions by agents and taking managerial calls when needed.