Sammy مويغاي

Reservation supervisor في rotana

• الإمارات العربية المتحدة - أبو ظبي
• أشغل هذه الوظيفة منذ فبراير 2013

Delegating all reservations related enquiries

• Updating, booking, Cancelling, Amending all Reservations through all

channels

• Promoting all hotel packages, promotions and flash deals

• Tour Operator Bookings

• Top Corporate Bookings

• Handling Reservations Complains, special requests and Enquiries

• Handing over production report to the Manager and head of

department

• Opera Hotel Systems Expertise and technical

• Overall Market Bookings Including German Markets and promotions

applications

• Basic Group Bookings

• Cross checking all Airport Pick-up/Drop-off arrangement

• Golden Class and Meet and Assist Arrangement

• Billing, rate Tallying and Invoicing reconciliation

• Handling In-house and check-out guests complaints and comments

• Syncing all Internal traces for different bookings

• Reporting to directly to the Manager on employee welfare and

performance

• Managing Reservations Agents Trainings, coaching and monthly

assessments

• Reservations Agents performance review overview and personal

development plans

• Updating the team on new company information, upcoming events and

news

• Basic Opera technicalities including rate loading