Sampa Kundu

Catalog Lead at Amazon Development Centre

• India
• My current job since April 2017

Catalog Lead ( 08/2021- Present)- Seller/Vendor Support and Training: Accountable for assisting sellers/vendors in becoming
proficient with Amazon tools, providing both onsite and oBce support for catalog creation, product listing, and addressing
shipment-related issues. Onboarding and Training: Guiding and aiding sellers/vendors in completing onboarding formalities, providing training on internal
tools to ensure a smooth integration into the platform. Case Management and Customer Feedback: Managing diverse cases related to inbounding, product issues and customer complaints. O-ering necessary guidance to sellers to e-ectively handle and manage customer feedback. Catalog Quality Enhancement: Co-ordinating with sellers/vendors and internal teams to optimize catalog creation and product
imaging. Reviewing Amazon catalog content based on pre-defined guidelines, addressing any issues for an improved customer
experience. Process Documentation and Review: Documenting processes and regularly updating existing Standard Operating Procedures (SOPs). Reviewing and suggesting changes to SOPs based on input from Category managers. Report Handling and Business Insights: Handling various sets of daily, weekly, and monthly business reports, providing valuable
insights to contribute to strategic decision-making. Mentor And Speciality Trainer (Vendor Payments) ( 04/2017-08/2021)- Certifications and Performance: Attained CSM (Certified
Specialty Mentor) and CST (Certified Specialty Trainer) certifications with an impressive Average Andon time of 11 minutes. Financial Operations Management: Managed core Accounts Receivables and Accounts Payable responsibilities for Amazon US and
Canada Vendors, e-ectively resolving payment-related disputes. Data Integrity and Analysis: Ensured data integrity in financial reports, utilizing a research-based approach for root cause analysis, and overseeing the structuring, consolidation, and analysis of financial data. Process Improvement and Training: Led the Aged Case Project, reducing team dependency on tickets and enhancing Vendor
Experience. Developed new SOPs, generated ideas for process improvements, and successfully trained and mentored 11 New Hire
batches in the Payments Process.