Samreen سام

• Lead large scale Production operations support of business FinTech applications - Incidents, Bug Fixes, Upgrades.
• Execute Incident Response & Management processes for effective handling and resolving of disruptions to restore normal operations swiftly.
• Conduct postmortem & Incident Reports for Production outages.
• Design, provision, and manage scalable and highly available Microsoft Azure infrastructure services using Terraform Infrastructure as Code (IaC)
• Implement Jenkins tool to facilitate continuous integration and continuous delivery (CI/CD)
• Automate the configuration changes using Ansible.
• Build the monitoring stack for the applications and infrastructure using Prometheus/Grafana dashboards and Splunk tool for effective monitoring, analyzing, and visualizing large volumes of machine generated data in real-time.
• Lead the upkeep of extensive documentation detailing application, monitoring & support procedures in Confluence.
• Lead the analysis to improve existing processes, procedures, and methods.
• Windows & Linux system administration - upgrades, patch deployments, boot issues

• Provide L3 Production support of business applications - Incidents, planned changes, Bug Fixes, Upgrades.
• Lead Time-to-time analysis of FinTech Applications and recommend operational capability improvements.
• Process automation using PowerShell Scripting.
• Lead external and Internal Audits with all necessary evidence handy.
• Lead Application Migration, on-boarding & off-boarding of clients.
• Lead DR Drill activities to ensure smooth recovery of applications in case of disasters.
• Provision services on Microsoft Azure Cloud using Terraform to host business critical applications.
• Design & develop CI/CD pipeline for server deployment using Jenkins.
• Maintain Central Document repository with procedures and standards.
• Lead the SRE team of 8 members - remote and on-site.
• Windows & Linux system administration - upgrades, patch deployments,
.

• Delivered remote support for Microsoft Enterprise wide clients on Windows Server technologies, Microsoft Cluster technology, including install/ troubleshoot and maintenance, root cause analysis of cluster issue.
• Troubleshoot & resolve No Boot/BSOD issues for Windows server and client machines, Boot sector error diagnostics and resolving bug checks, VSS Stack issues, SCCM OS Patch issues.
• Managed about 4-5 critical situation calls per day.
• Handled Microsoft Windows Activation KMS/MAK issues, experience on Backup, Storage & Disaster Recovery Technologies, Deployment using Windows Deployment Services and MDT, Memory Management, Windows Registry.

• Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
• Active Directory users and policy management, Enterprise-wide applications, hardware, and software installations; Configure and administer Outlook accounts.
• Networking (LAN/WAN) troubleshooting, Blackberry and iPhone Enterprise support, operational support in response to monitoring alerts and resolve issues in timely manner.
• Managed over 25 customer calls per day.
• Acted as reliable Subject Matter Expert (SME) by providing prompt and accurate expertise to other support agents.