Training and Quality Performance Review Manager
Radisson Blu Hotel
مجموع سنوات الخبرة :11 years, 7 أشهر
Managing the learning and professional development of the associates at the Hotel.
Conducting TNA through guest satisfaction surveys, employee engagement survey, guest comment cards…
Evaluating and designing training and development programs based on both the hotel's and the individual's needs
Managing the learning and development of interns
Considering the costs of planned programs and keeping within budget
Helping line managers and trainers solve specific training problems
Assisting the Human Resources Manager with special employee promotions (e.g. employee of the month/year programs)
Ensuring new employees receive employee orientation on time
Conducting English conversation classes on different levels
Duty Manager
Coordinating with external training providers and ensuring services rendered meets the hotel standard
Identifying departmental trainers and coordinating departmental trainings
First Consult Plc.
Position: Training Manager
Duration: February 2010 - July 2011
Major achievement: * Managing project (Public Private Partnership program- Internship program on wind energy)
* Identifying and prospecting customers who are will be needing different kind of trainings
* Co-trainer
* Writing proposals
* Organizing and facilitating trainings
* Manage the training venues and all the materials that are needed for training
* Ensure sufficient training stationeries are available at all times and ensure all lunch bookings are well prepared for each trainings
Handling all banking operational activities in Saving Accounts, Current Account, Local Transfer, Foreign Account, Loan and in branch operations.
Attend customers at the counter.
Originate tickets, check and sign tickets, prepares credit summaries, reserve and liquidity report.
Maintain all types of banking operation records
Sorts, reconcile, taking run-up, journalizes and posts all sorts of authorized tickets.
Prepares internal audit reports.
Perform other related duties given by the supervisor.
Radisson Blu Hotel, Addis Aababa
Position: Training and Quality Performance Review Manager
Duration: July 2011 - Present
Major Role: * Managing the learning and professional development of the associates at the Hotel.
* Conducting TNA through guest satisfaction surveys, employee engagement survey, guest comment cards
* Evaluating and designing training and development programs based on both the hotel's and the individual's needs
* Managing the learning and development of interns
* Considering the costs of planned programs and keeping within budget
* Helping line managers and trainers solve specific training problems
* Assisting the Human Resources Manager with special employee promotions (e.g. employee of the month/year programs)
* Ensuring new employees receive employee orientation on time
* Conducting English conversation classes on different levels
* Duty Manager
* Coordinating with external training providers and ensuring services rendered meets the hotel standard
* Identifying departmental trainers and coordinating departmental trainings
Commercial Bank of Ethiopia- International Banking Division (IBD)
Position: Junior Bank Clerk
Duration: October 1999 - May 2003
Major achievement
• Handling of customers at the counter
• Handling foreign currency deposit account
• Issuing foreign currency
• Corresponding with foreign banks
• Giving guarantee on goods
• Giving export and import facilities
• Transferring of money to abroad
• Issuance of Travelers Cheques
* M.A. degree in English Literature, from Addis Ababa University
B.A. degree in Foreign Language and Literature, from Addis Ababa University
* Advance diploma in Computer Programming, from HiLeCo School of Computer Science, Addis Ababa
* Diploma in Accounting, from Addis Ababa Commercial Collage, Addis Ababa