Guest service
Doubletree By Hilton Hotel
Total years of experience :10 years, 3 Months
Welcome and Receive guests in a friendly and professional manner, satisfying guest expectations from arrival through to departure.
Maintain update knowledge of hotel services and to supply relevant information courteously.
Guest interaction on all levels to exceed their expectations and create memorable experiences.
Handle all messages, mail and packages for guests and hotel associates ensuring they are delivered at the appropriate time and stored if necessary.
Burj khalifa Residences And villas downtown Dubai
CONCIERGE (OCT2012 - 2013)
Make dining and other reservations for patrons, and obtain tickets for events.
Provide information about local features such as shopping, dining, nightlife, and recreational destinations.
Make travel arrangements for sightseeing and other tours.
Receive, store, and deliver luggage and mail.
Perform office duties on a temporary basis when needed.
Customer service AGENT GTV Uganda
Selling the company’s products and services to potential clients.
Provide product or service information to assist customers in making a decision about a product to buy.
Help generate sales leads for instance, after addressing a client’s inquiry, attempt to sell them some new product upgrades.
Processing new client accounts, maintaining customer accounts, implementing changes to existing accounts, and filing documents and other paperwork.
Answering telephone calls and making the appropriate transfers.
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