صموئيل Gicheru

Account Supervisor/Quality analyst في Atlas Contact Center/CMC Motors Group/MRM

• كينيا - Nairobi
• أشغل هذه الوظيفة منذ سبتمبر 2022

I am currently working as a Account Supervisor/Quality analyst at Atlas Contact Centre in Nairobi, in this position am responsible for monitoring and evaluating the teams based on the key performance indicators (KPIs) that have been set. Over the past years I have gained ample experience in the field of Customer Service, Insurance Sales, Data Entry and Electrical Engineering with various companies.

Customer Service Representative في Horizon Contact Center/Zuku

• كينيا - Nairobi
• يناير 2020 إلى سبتمبر 2022

Receiving calls and assisting customers on various issues

Sales Team Leader في Kenya Orient Assurance Ltd

• كينيا - Nairobi
• يونيو 2017 إلى ديسمبر 2019

TEAM LEADER AT KENYA ORIENT LIFE INSURANCE
Support my unit manager and perform management
duties when manager is absent or out of office.

Unit Manager في APA Life Assurance

• كينيا - Nairobi
• يناير 2017 إلى يونيو 2017

MANAGER APA LIFE INSURANCE
Recruit, train, motivate, develop and manage a team of tied life agents.
Achieving unit business goals and target.
Setting up meetings.
Preparing and delivering presentations to potential clients.

Data Entry Clerk في Geoms Tech Ltd

• كينيا - Nairobi
• يناير 2016 إلى ديسمبر 2016

GEOEMS TECH LTD
Dealt with development of KPLC collection of facilities data.

Data Entry Clerk في Jim Cab

• كينيا - Nairobi
• يناير 2015 إلى ديسمبر 2015

JIM CAB, DATA ENTRY CLERK

Head Engineer في Samways Engineering

• كينيا - Nairobi
• فبراير 2010 إلى ديسمبر 2014

SAMWAYS ENGINEERING
In charge of repair and maintenance

SUPERVISOR في LIVEWIRE

• كينيا
• يناير 2008 إلى يناير 2014