صموئيل KAMAITHA

My responsibilities are:

• Determining customer business needs via consultation, business analysis and targeted observations

• Employ financial acumen together with SAP system knowledge to offer customer solutions

• Primarily responsible for handling customer tickets and application support to the end users

• Assessing existing IT infrastructure and recommending improvements

• Communicate across different tiers of authority to offer recommendations and customer solutions

• Work across functions - SAP Consultants, Sales and Finance - to ensure appropriate customer solutions are offered and delivered and ensure payments are received for solutions sold

• Developing and configuring customized SAP solutions

• Diagnosis, root cause analysis and issue resolution

• Responsible for product enhancements in line with customer requirements

Classification: Confidential • Ensuring compliance with industry regulations

• Support the UAE/Middle East customer base to ensure compliance and adherence to process requirements

• Performing rigorous documentation of SAP processes and presenting progress reports

• End user system training and preparation of end user training materials

• Keeping abreast of the latest SAP offerings, updates and developments, offer recommendations to the business and oversee implementation

Classification: Confidential
• Ensuring compliance with industry regulations
• Support the UAE/Middle East customer base to ensure compliance and adherence to process requirements
• Performing rigorous documentation of SAP processes and presenting progress reports
• End user system training and preparation of end user training materials
• Keeping abreast of the latest SAP offerings, updates and developments, offer recommendations to the business
and oversee implementation

My responsibilities included the following:
• Improve the operational systems, processes and policies in support of organization’s mission; specifically
driving management reporting, information flow and management, business process and organizational
planning
• Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance),
through improvements to each function as well as coordination and communication between support
and business functions
• Invoicing to funding sources, including calculation of completed units of service
• Payroll management, including tabulation of accrued employee benefits
• Disbursement of checks for agency expenses
• Ensure machinery and equipment in proper serviceable condition to produce goods and
services for the client at acceptable standards
• Lead team to ensure personal and professional growth and empowerment while maintaining
adherence with company values
Classification: Confidential

Key responsibilities included;
• Produce all accounting performance reports covering indicators for the warehouses, stores and
purchasing
• Proactively identify, flag, deep dive to establish root causes and recommend corrective
measures for non-performing areas of business
• Ensure timely and accurate job costing
• Track performance and ensure achievement of target margins
• Ensure statutory compliance through timely and accurate filing of statutory returns
• Review and advise SAP systems requirements, resolving performance issues same with a view of
assisting in implementing and upgrading the system to the latest technological requirements
• Training staff on SAP working and implementation

Scope of responsibility during the period included:
• Planned a system flow from the ground up during implementation phase.
• Interacted with customers to learn and document requirements that are then used to
produce business requirements and system documentation
• Conduct training to SAP Business One client users in Ethiopia and Kenya
• Offer support and consultancy to SAP Business One clients in Kenya and Mauritius
• Coordinated all upgrades and support SAP work on existing applications
• Tested and implemented tactical business solutions in SAP Business One
• Troubleshoot network, systems and applications identifying and correcting malfunctions and other
operational issues
• Planning, scheduling and implementing network hardware and softwaremaintenance requirements
and upgrades
• Providing advice and support to all users including printing, software and hardware related issues.
• Assist with the implementation of new systems.
Classification: Confidential