Sales Manager
TIME Oak Hotel & Suites
Total des années d'expérience :10 years, 9 Mois
•Coordinating the activities of the Hotel Sales Team (under the direction of the DOS), To ensure the efficient day to day operation of the Sales Department. This position will require regular liaison with the Hotel’s General Manager on sales related issues to ensure continuity in the absence of the DOS.
•Proactively manage a pre-determined number of key accounts/key prospects and other active accounts to ensure maximum yield in line with budgetary objectives. Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is executed in a timely manner.
•Proactively prospecting new accounts for the Hotel and Starwood properties worldwide and following the sales process through to convert into ‘producing’ accounts
•Take personal responsibility to ensure that Standards are maintained and that the system is utilized to its full capacity.
•Maintain up-to-date activity and rate information for each account.
To understand and be in a position to action any group and events enquiries and ensure accurate hand over and follow up to Events Teams.
•To attend any trade fairs as a representative of Starwood Hotels, ensuring that the quality image of the organization is portrayed, and that every opportunity is taken to promote the Hotel.
•To take personal responsibility for understanding the Sales plan of the Hotel and the required budgetary guidelines, to enable empowered decisions in all rate negotiations.
•Under the direction (and working with) of the Director of Sales, to take responsibility for the delivery of the annual Sales Planning process.
•To actively support both the Account Manager and the Sales Co-coordinator to assist them to carry out their roles effectively.
•To ensure that the morning Sales meeting takes place at 8.45am each day and is attended by Sales, Events and Reservations.
- Handling reservations requests received by corporate companies for individuals via phone, email and fax.
- Handling guests issues.
- Promoting the company's loyalty program.
- Assisting for obtaining new contracted companies.
- Daily reports.
- Administrative tasks.
- Selling and upselling three hotels and resorts chains "Fairmont, Raffles and Swissotel" around the world via phone and email.
- Promoting the loyalty programs of the company.
- Handling guests issues.
- Administrative tasks.
- Handling reservation requests via phone, email and fax from individuals and travel agencies.
- Handling groups bookings and requests.
- Daily reports.
- Administrative tasks.
- Managing one of the travel desks of the company in any of the contracted hotels.
- Selling and promoting excursions and reserving hotel rooms for the customers.
- Meet and assist from and to Luxor airport and railway station and from and to Luxor hotels and motor ships.
- Handling the company's customers issues regarding their hotels, motor ships or excursions.
- Welcoming the guests and presenting a quick over view about the motor ship.
- Check in and check out.
- Assisting the guests regarding any concerns during their stay.
- Data admin tasks.