Samuel Santhosh Kumar

• Conducts data cleaning to rid the system of old, unused data, or duplicate data for
better management and quicker access.
• Provides data consulting in support of business and information technology
initiatives to clients to improve client database systems.
• Develops and implements strategies to translate business requirements and
models into feasible and acceptable data warehouse designs to ensure that
business needs are met.

•Effectively managed a team size of 20 individuals.
•Responsible to lead the team with excellent productivity and quality.
•Motivate the team and initiated new ideas to improve the Quality Scores of the teams.
•Training of new employees with reference to process, workflow and lending expertise in process enhancement, development in the quality of the work.
•Periodic call with onsite managers on daily & weekly basis for clarifications and update of new process.
•Handling client and customer escalations on phone and e-mails.
•Tracking performances of the team members and suggesting areas of improvements, facilitating & imparting training and monitoring the improvements on a continuous basis.
•Manage the quality of the data within the database by recommending appropriate workflow and performing data cleansing, merging, de-duplication activities.
•Develop customized reports and dashboards.
•Responsible for Accounts & Companies creation in Salesforce CRM
•Responsible for Accounts & Companies creation in Siebel
•Contract creation for Rackspace Customers around the world which is maintained in SAP
•As part of offshore data team, process the raw data input (Download from reports & dashboards) from Salesforce CRM, then do data cleansing, data processing, web research & update all the fetched info into Salesforce CRM. Match the record with Data.com (DB) and filter the results to see only Headquarters and Single location. Finally update status and finish the record.
•Bill-To, Payer, Ship-To, Sold-To & Site create/update tickets in SAP GUI 740.
•Before creating an account, we validate those against 3rd Party Sources like DHC, D&B, Secretary of State, NPI & Google/Internet.
•Research further information for incomplete data in Salesforce, Hoovers, Google & other valid sources.
•Researching and verifying that all information is updated in Salesforce.
•Maintaining backup for all sensitive data.
•Creation of new client records in sales force using Data.com as reference.
•Help the In-House marketing team in terms of lead generation and campaigning.
•Manual testing of new improvements in Salesforce, identifying the defects and highlighting to the management in rectifying those defects.
•Completion of ADHOC work with TAT and Accuracy

•Manage operations for large data against multiple data sources.
•Synchronize and leverage data across multiple data sources & perform efficient data matching of any provided list & analyze the data to derive usable and manageable information that helps identify overlays & trends of provided data.
•Well Versed with Data Extraction and Data Manipulation. Make recommendations based on analysis results. Perform list extraction using CRM System (Salesforce.com)
•Get acquainted with various tools (Data Loader, People Import, Demand Tool) to ensure efficient & best utilization of these tools to meet business needs.
•Perform data imports & data refresh based on request from various stakeholders adhering to data quality rules & ensuring a duplicate free load.
•Perform 3rd party data Refresh to keep the marketing database up to date & ensure that accurate & timely information are available to marketing & sales users.
•Worked on Data Integration of the companies acquired, to maintain a common Salesforce database.
•Manage day to day marketing campaigns data. Perform Marketing List Match, Imports, Tasking, List Pull & List Scrub. Work closely with stakeholders in understanding requirements & producing output to meet expectations.
•Exploratory data analysis with good understanding of SQL and Data analysis.
•Carrying out day to day reporting operations involving extraction, matching and loading of marketing data using pre-defined procedures and systems.
•To match campaign targets/attendees to salesforce, import to marketing campaigns and create tasks to sale executives.
•Involving in salesforce report creation & updating to salesforce database.
•Providing analytical support involving data analysis to help identify data quality issues.
•Completing all assigned ticket (matching / Imports / tasking) requests within 24 Hrs TAT. To make sure all the outputs are delivered with assured quality compliance.
•Constantly evaluate matching scenarios in demand tool and data loader to accommodate changing data model & thereby ensuring that the best match is always captured. To stay on top of changes & document how eventually the matching scenarios were improvised over months.
•Ensure tight coordination with the partner lead processing team & enable proper closure & completeness of tickets.
•To analyze the trend of the data, to understand & digest changing requirements, propose new methods of tackling matching analysis requirements. Work towards building new processes to enhance current process.
•Keeping the stateside team informed in case of any lags pertaining to valid reasons like clarifications/sudden spike in volume etc.
•Extremely comfortable with the data model and to enhance my learning regarding the data structure in SFDC.
•Successfully managed my time in organizing, prioritizing and succeeding in the tasks assigned to me.
•Developing an understanding on the US healthcare Process and extract reports/data based on changing business requirements.
•Providing support to the team by producing reports and basic insights to operational issues to the stakeholders.

•Leveraging primary and secondary research to drive deeper customer understanding
•Identify key business opportunities
•Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand.
•Prepare reports of findings, illustrating data graphically and translating complex findings into written text.
•Forecast and track marketing and sales trends, analyzing collected data.
•Gather data on competitors and analyze their prices, sales, and method of marketing and distribution.
•Monitor industry statistics and follow trends in trade literature.
•Conduct research on consumer opinions and marketing strategies, collaborating with marketing professionals, statisticians, pollsters, and other professionals
•Devise and evaluate methods and procedures for collecting data (such as surveys, opinion polls, or questionnaires), or arrange to obtain existing data.
•Maintain the research database, update and upgrade it from time to time and ensure safe storage of data.
•To evaluate scope and volume for the opportunities identified.
•To communicate to reporting manager / BD team in need of more information on the client requirements.
•To identify source for the processes.
•Generate profile reports on each company and have them uploaded into a common database.
•Monitoring email campaign results.
•Assisting presales team through research.
•Maintaining Database of Key E-publishing Industrial Participants by cleaning and maintaining of records including contact and account information's.

•Effectively managed a team size of 25 individuals.
•Staff development through strong engagement and Training Need Analysis.
•Staff performance appraisals on regular basis.
•Tracking performances of the team members and suggesting areas of improvements, facilitating & imparting training and monitoring the improvements on a continuous basis.
•Attending daily, weekly & monthly calls with stakeholders.
•Responsible to lead the team with excellent productivity and quality.
•Updating the team with recent updates during the team briefing sessions.
•Co-ordination with software team for creating tools/dashboard required for the project.
•Automated the process to improve the productivity without any manual intensive.
•Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction metrics.
•Undertaking responsibilities of removing unnecessary procedures in process for efficient functioning.
•Assisting the team during transition of new project.
•Maintaining & ensuring stringent adherence to quality standards, identifying gaps and opportunities.
•Motivate the team and initiated new ideas to improve the Quality Scores of the teams.
•Handling client and customer escalations on phone and e-mails.
•Handling external client complaints, coordinating for root cause analysis and preparing CAPA.
•Direct and manage the project development from beginning to end as listed on each Phase of the Project Management Life Cycle. (Pre Project, Start Up, Initiation, Implementation and Closure).
•Creating daily call report, month/quarterly report and updating the dashboards.
•Worked in coordination with executives and leaders to achieve the targets before deadlines.
•Ensuring the quality of data and solving quality issues.
•Ensuring Integrity of data & sending the final output processed files