Partner Account Manager
Microsoft
مجموع سنوات الخبرة :20 years, 4 أشهر
Microsoft Cloud Tele-Marketing
SMB - Gulf
• Work closely with planned partner's marketing and sales departments.
• Providing Planned partners with product and technical support, new business opportunities and leads
• Facilitate and support Planned partners transitioning into technology markets such as the cloud computing market, competency and qualifications plans
• Developing and maintaining trust between a vendor and its partners and circumventing potential channel conflict.
• Influences partners to buy cloud services and merchandise by following a prepared sales talk to give service and product information and price quotations
IT Client Service Support Specialist -Intel
For Hewlett-Packard Company Enterprise Services
Worked as second line of support for Intel Employees within Intel Cairo site, and remotely for the other sites within EMEA region, Task Included not limited to:
• Driving the efficiency and effectiveness of the Customer relationship management CRM incident management process.
• Producing management information, including KPIs and reports.
• Monitoring the effectiveness of incident management and making recommendations for improvement.
• Driving, developing, managing and maintaining the major incident process and associated procedures.
• Reviewing and auditing the process
• Ensuring that all IT teams follow the incident management process for every incident.
• Support Technical Systems: Implement changes to data systems configurations, including premises wiring and hardware for internal and external networks
• Install, configure and upgrade operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments.
• Troubleshoot problems with computer applications systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; make repairs and corrections where required.
Microsoft EMEA- Post-sales Technical Advisor
• Provided services, post-sales technical advice and support on a range of Microsoft End User products.
• Promoted additional Microsoft software editions, platforms and upgrades.
• Worked as the key point of contact for clients, answering queries, providing technical advice and introducing new products.
• Provided direct assistance via phone or Email, related to Microsoft Hardware/Software issues
• Established Remote session with Microsoft End Users for configuring and troubleshooting System and networks issues.
• Ensured accurate technical support, resource gaps, and identification of support quality improvement opportunities, needs and issues.
• Monitored and responded to critical questions on technical aliases.
• Provided product education and advice.
• Improved the overall customer experience by providing valuable technical input and customer feedback.
• Developed long-term relationships with clients through managing and interpreting their requirements.
Cisco - Order Management Support
• Handed Global Cisco orders customer's inquiries through CRM /Email /Phone support.
• Provided incident and problem resolution, rapid response to user requests and logged incidents.
• Managed relationships with existing Cisco Partners, End users.
• Holed responsibility for customer satisfaction, and revenue objectives.
• Booked and Modified Cisco Orders through changing Items Configurations, Quantities, discounts, Early/Partial Ship flags, Expedite, and finalizing orders.
• Screened Cisco orders Starting form Booking till reaches the requested destinations.
Worked as a Computer and Social Studies teacher for grades from 1 till 12 and doing other technical stuff like Labs infrastructure and maintenance.
As an instructor and Official Exam Tester from the Unesco. for the (International Computer Driving License) "ICDL" Curriculum
Office Management skills:
• Prepare correspondence, reports, and materials for publications and presentations.
• Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.
• Setup and coordinate meetings and conferences.
• Maintain hard copy and electronic filing system
• As a MOS trainer for VirgiTech Training center in Smart School Project which held in Qena, for delivering the MS Office 2003 concepts, for teachers and young school students to become MOS certified as a result.
• Participating In Business, Soft Skills and Networking Diploma sponsored by the MCIT "Ministry of Communication & Information Technology"
• Also As a Part Trainer and Official Exam Tester from the Unesco. For the (International Computer Driving License) "ICDL" Curriculum.
Worked as a computer teacher at El Salam Rep. and Second School
For teaching the curriculums of second and high school students which included Introduction of MS Office, Macromedia Flash Intro and Visual Basic Intro.
For Net Corps Egypt program which held in the YMCA and aimed to develop the Small and Medium Enterprises in Assiut and integrate the IT in the daily basis. Through the topics of: Collaboration, Project management, Action research. Facilitation of learning and Leadership & coaching.
As a waiter in food and beverage department at Domina Coral-Bay Resort (Sharm El-Shiekh) and obtained a certificate as "Professional Bar Tender" from the I.B.A
Introduction to Cisco Networking Technologies (INTRO) v2.0 Interconnecting Cisco Networking Devices (ICND) v2.2
Technical Courses Network+ Implementing and Supporting Microsoft® Windows XP Professional Managing and Maintaining a Microsoft Windows Server 2003 Environment Implementing, Managing and Maintaining a Microsoft Windows Server 2003 Network infra Infrastructure: Network Services Planning and Maintaining a Microsoft Windows Server 2033 Network Infrastructure Planning, Implementing and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Designing Security for Microsoft Networks Implementing and Administering Security in a Microsoft Windows Server 2003 Network Implementing Microsoft Internet Security and Acceleration Server 2004 Security+
For Net Corps Egypt program which held in the YMCA and aimed to develop the Small and Medium Enterprises in Assiut and integrate the IT in the daily basis. Through the topics of: Collaboration, Project management, Action research. Facilitation of learning and Leadership & coaching.
A program sponsored by the future generation foundation and Included: 4 levels of business English concepts from Berlitz. 9 business related computer programs. Project research, development and presentation, Business administration, marketing, sales and basic accounting skills, Soft & hard ware maintenance has obtained.
Specified in developing and production of instructional also enhancing the education methods
