General Manager
Ameely Travel
Total years of experience :30 years, 6 Months
• Prepare annual business development plan as per the budget, Monitor day to day activities, and performance levels of staff.
• Achieving the target, profitability and goals as set out in business plan.
• Research and anticipate competitor activities.
• Direct, coordinate, and participate in merchandising travel agency services, such as sale of transportation company carrier tickets, packaged or specialized tours, or vacation packages.
• Plan work schedules for employees.
• Review employee ticketing, Holidays and sales activities to ensure cost calculations, booking, and transportation scheduling are in accordance with current transportation carrier schedules, tariff rates, and regulations and that charges are made for accommodations.
• Evaluate and monitor the productivity of Aviation and Holidays Team.
• Visiting Corporate Clients to create maintain and develop effective relationship with existing and new clients.
• Handling complains in a professional way to maintain high standard of customer service.
• Conduct Weekly & Monthly Performance Meeting reviews for all Team.
• Communicate company goals to department employees.
• Review the pricing and coasting of services to our clients.
• Monitor that priority airlines are promoted to achieve maximum sales to increase the profit.
• Negotiation with Suppliers (Airlines and Hoteliers) for special fares.
• Keep employee records and hire and discharge employees.
• Following customer feedback survey.
Half Moon Tours is one of the largest Tourism Companies in Egypt and has 18 Branches spread in all Cities of Egypt.
My duties included:
• Plan and execute strategies for company (Corporate - Retail -Holidays -Sales).
• Achieving the target, profitability and goals as set out in business plan.
• Evaluate and monitor the productivity of Managers, Team leaders and Staff.
• Visiting Corporate Clients to create maintain and develop effective relationship with existing and new clients.
• Designing projects for all top VIP clients travel.
• Handling complains in a professional way to maintain high standard of customer service
• Conduct Weekly & Monthly Performance Meeting reviews for all Managers, Team Leaders and Staff in Corporate.
• Communicate company goals to department employees.
• Review the pricing and coasting of services to our clients.
• Negotiation with Suppliers (Airlines and Hoteliers) for special fares
• Monitor that priority airlines are promoted to achieve maximum sales to increase the profit.
• Following customer feedback survey
• Prepare annual business development plan as per the budget, Monitor day to day activities, and performance levels of staff.
• Develop and manage sales plans and strategies (Marsland, Fly Dubai and Nas Air).
• Visiting Travel Agencies to create maintain and develop effective relationship with existing and new agencies.
•
• Achieving the target, profitability and goals as set out in business plan.
• Research and anticipate competitor activities.
• Develop and manage sales plans and strategies.
• Developing new sales relationships to increase business volume.
• Evaluate and monitor the productivity of Aviation Team.
• Visiting Corporate Clients to create maintain and develop effective relationship with existing and new clients.
• Handling complains in a professional way to maintain high standard of customer service.
• Conduct Weekly & Monthly Performance Meeting reviews for all Team.
• Communicate company goals to department employees.
• Review the pricing and coasting of services to our clients.
• Monitor that priority airlines are promoted to achieve maximum sales to increase the profit.
• Negotiation with Suppliers (Airlines and Hoteliers) for special fares
• Following customer feedback survey.
Started in Fursan as:
•Travel Consultant, Head Office from June 1995 to May 1997.
•Team Leader, Head Office from June 1997 to October 2002.
•Assistant Manager, Head Office from November 2002 to October 2003.
•Branch Manager, Siteen from November 2003 to October 2004.
•Branch Manager, Alahsa from November 2004 to October 2005.
•Branch Manager, Dhabab from November 2005 to April 2007.
•Corporate Manager Head Office Riyadh from May 2007 to July 2009.
•Regional Corporate Manager Central Province from August 2009 to September 2009.
•Corporate Director KSA from October 2009 till May 2010.
My duties included
Plan and execute corporate strategies for company by influencing Corporate staff
Achieving the target, profitability and goals as set out in business plan
Evaluate and monitor the productivity of Managers, Team leaders and Staff
Visiting Corporate Clients to create maintain and develop effective relationship with existing and new clients
Designing projects for all top VIP clients travel. (Royal Family)
Handling complains in a professional way to maintain high standard of customer service
Conduct Weekly & Monthly Performance Meeting reviews for all Managers, Team Leaders and Staff in Corporate.
Communicate company goals to department employees
Review the pricing and coasting of services to our clients
Monitor that priority airlines are promoted to achieve maximum sales to increase the profit
Following customer feedback survey
Increased sales by 25.% annually
My duties included
*Completed travel arrangements for clients with air, hotel, cruise and Rent Car
*Responsible for answering all phone calls from Corporate Clients traveling or needing information to any destination and booking
*Completed all ticketing, secured payments and submitted all monies and paperwork to accounting department.
*Prepared detailed itineraries upon bookings to ensure accuracy of reservations and provided confirmation to clients.
*Processed unused or partially used tickets for credit through affiliated travel agencies.
*Attended staff and training meetings
*Kept informed of airline rules and regulations, tariffs and other industry requirements
•Reservation & Ticketing system - EGYPT AIR (HORUS) 1994 • Ticketing & Fare construction "1" IATA – 1994 • Ticketing & Fare construction "2" IATA – 1994 • Arabi Galileo Basic Reservation & Ticketing- Aug. 1995, Saudi Arabia • Products & Fares Workshop - British Airways, Riyadh - Dec. 1996 • Room Master/Car Master - Galileo - Sep. 1997, Riyadh • Reservation & Ticketing - British Airways - Nov. 1998, Riyadh • Reservation & Ticketing system – Amadeus 2009 • Reservation & Ticketing system – World Span 2009 • Managerial Skills Workshop – Intek, Riyadh - June 2009 • Attended ACTE (Association Of Corporate Travel Executives) Education Conference in Prague, 25-28 October 2009.