Administrative account manger
IMDAD Total Site Services
مجموع سنوات الخبرة :22 years, 2 أشهر
Maintains and grows relationships with large UN & NGOs accounts, while achieving an assigned sales and profit growth goal. Reporting to the CEO.
Manage incoming & outgoing demands of visibility material.
Update IMDAD website and Social Media Management issues.
Support the planning & coordination of monthly actions and official social events.
Manage of the data archiving electronically and physically.
Assist in organizing missions for the head corporate staff, cost
Carry out and maintain the protocol maters of the board members with INGOs headquarters.
Proactively manages customers’ satisfaction and service delivery
by anticipating potential service problems, and monitoring
Satisfaction.
Leads & Follow up on all aspects of the sales process, calling upon others to assist
In solution development and proposal delivery, as needed, or as
Directed by management.
Provide logistics technical support, remote coaching, follow up and mentoring for field logistics staff and Implementing Partners.
Participate and contribute to the various phases of the tender cycle management, including budget development, cost efficiency analyses, and procurement planning.
Setup key performance measures for all aspects of logistics activities and regularly review them against actual performance.
•Guide and lead CS Agents Team to achieve their monthly objectives.
•Prepare & submit a daily, weekly & monthly status reports for all complains and inquiries.
•Preparing daily workloads for staff & coordinating the daily allocation of work.
•Motivating & Coaching the team work spirit to achieve high standards and KPI targets.
•Ensuring all administrative and IT records are entered on the CRM system and updated correctly.
•Supervise and develop the process of Serving 5000 clients over different geographic regions & develop customers relation to ensure customer satisfaction.
•Monitor and maintain all inquiries & complaints, handled properly under control as per the company policy.
•Continuous market visits and monitor competition activities.
•Monitor all promotion deals, LTAs, quotations & trade agreements and ensure all customers are updated.
•Monitoring the process of receiving customer and consumers complains/inquires and communicate with the concerned departments accordingly.
•Monitoring the process of contacting customers with no transactions exceeding 30 days and inquire on the reasons there were no transactions/orders.
•Monitoring the process of contacting customers who only order specific SKUs to identify why they are not ordering the full range of SKUs, specially the VIP customers & Key accounts.
•Conduct Customer Satisfactions Surveys to cover A and B Class customers. A specific form will be provided later.
•Handling new client inquiries and acting as the face of the business.
•Dealing with and resolving problems and issues which arise.
•Involved in supporting the sales teams in updating customers with special promotions and participating in all events & exhibitions.
•Working with the sales and marketing team to drive sales forward. Mentoring and training up junior and new staff.
•Monitoring & follow up all on complains/inquiries received via social media (Facebook, Twitter, company website and other platforms) and communicate with the concerned departments accordingly.
•Ensure Maintaining customer records by updating account information.
•Build sustainable relationships of trust through open and interactive communication with customer of deals and promotions.
(Reporting to H.R.H Prince Turki Bin Talal Al Saud Private Office In KSA). working on an NGO Aid Program for Syrian Refugees & Local Communities all over Syria, Lebanon, Turkey & Jordan, under the instruction of H.R.H Prince Turki Bin Talal Bin Abdel Al Aziz Al Saud vision & mission.
Develops and maintains effective coordination and long-term relationships with external stakeholders, representing Nolabee Al Nedaa Initiative positions, promoting long-term strategy and resolving problems/conflicts
Actively participates in relevant working groups and sector planning processes, including national-level discussions on the Syrian Crisis Response Plan (LCRP)
Contributes to learning within the sector through involvement in Nolabee Al Nedaa’s research initiatives
Maximized sales and profitability of assigned areas through execution of company programs as per the KPIs.
Establish, Follow and Develop a significant portfolio of clients in specific geographical zones.
Managing the customer Service process, by receiving daily inquiries complaints of gas connection / disconnection inquiries & complaints by customers, to ensure high quality assurance service & customer Service satisfaction, according to the company policy & standards.
Prepare quotations for clients, detect their needs and formulate satisfying strategies in coordination with the Management.
Monitor and manage a full system of safety indoor and outdoor environments.
Manage and monitor the delivery lines to ensure the top quality delivery at the right time in safety condition and suggesting corrective measures if necessary.
Produce a daily/weekly report to the Management.
Manage a team of distributors and follow up their performance and accuracy, team meeting.
Maintain and visit the clients regularly and follow up the consumption of the client..
Identify new Markets & Handle inquiries of new clients.
Coordinate with the advertising companies for advertisement, promotional items and marketing tools.
Handle vacations, attendance, performance and commissions of the team.
As a Business Development Senior Specialist, was responsible for performing Business Development activities as well as various administrative and support tasks as per the defined Key Performance Indicators-
Identified new markets and attracted new clients by researching new business opportunities,
Identified likely new opportunities, developed framework of strategic plans & prepared presentations, negotiated with prospective investors.
Coordinated department activities and special projects & managed the MD office related activities in proper and effective manner in compliance with office practices and procedures that are required for effective office functioning.
Assisted in the undertaking situation analysis, studied the strengths, weaknesses, opportunities & threats to develop strategic plans for future of the business.
Assessed marketing opportunities and target markets, gathering on customers & competitors.
Investigated economic environment in the sphere of activity such as industry trends & competition analysis.
Conduct extensive market research & involved in the preparation of the business plan.
Prepared all the sales kits and publicity brochures & attended the trade fairs & promoted the products.
As an Office manager & Documentation Controller, was responsible for all the administrative & logistics work for the company & all its related subsidiaries including Skies, Seas, Entertainment & Events, Saraya Roads, Realty & Holidays as per the Key Result Areas-
Attended meetings & took minutes of the meeting
Prepared all procurements documents as needed & was responsible for all shipments.
Handled travel & hospitality expenses & maintained travel reports
Controlled employees attendance & submitted leave request forms to HR for processing salary
Prepared presentations & speeches for MD/ Saraya Services & followed up on his daily mail & feedback requests from other departments & facilitators including shareholders & top management.
Assisted the Managing Director & followed up on all the deliverables needed form the General Managers & Projects Managers, such as reports feedback & to ensure on time delivery.
Acted as the focal point for all other departments including HR, Marketing, Design & construction, Asset
Management, Legal department, & senior management for providing necessary information & feedback.
Involved as part of the selection team in the process of preparing for all Saraya Skies aircrafts internal & external design in addition to the branding of the aircrafts with the Marketing Department, the Piaggio & Gulfstream aircraft manufacturers including the selection of cutler’s designs & branding.
Collected & controlled all documentation & prepared reports for senior management, sales staff for consolidation & maintained database.
Audited the confidential financial expenses & Invoices of the private fleet of Sheikh Saed Al Hariri aircrafts flights handled & managed by outsourcing companies such as Universal, Imperial Jet, and UAS & Global Trip Support.
Liaised internally across the organization, in particularly with Project Assistants, Projects Coordinators, Team Leader, General Managers & senior Staff on other projects.
Controlling & reviewing the reconciliation schedule of the flights in consultation with the operations
manager of Saraya Skies.
Managed, coordinated, & followed up the issue logs on behalf of the MD of the main engagement projects.
Being a member of other project teams and participating in the work of other units.
Proactively coordinated projects & acted as the central point of contact for the project team including clients, facilitators, directors, General Managers and project assistants.
(Reported to the COO)
As Corporate Communications & Events Manager, overseen the following key functions as per the Key Performance Matrices:-
Developed & administered marketing Database Management including information on current & prospective clients
Implemented marketing plans & projects for new & existing products & conducted yearly Client Satisfaction Surveys.
Managed productivity of the marketing plans & projects & prepared quarterly performance reports, & monitored quality assurance grids for two products.
Coordinated all marketing, advertising, & promotional materials & activities.
Managed all policies & aspects for conferences and regional shows for the company.
Initiated market research studies to determine market requirements for existing & future products & interfaced with marketing team to analyze findings.
Administration Manager
(Reported to The CEO)
As Administrative Operations & PR Manager, managed CEO’s travel portfolio, arranged all necessary logistics including personal travel, and official VIP guests and delegations as per the Key Performance Indices-
Effectively negotiated deals with vendors, travel agents, hotels worldwide & ground handlers (car rentals) to ensured variety and cost effectiveness as well as maintained professional partnerships.
Planned & managed all activities and events related to the company such as workshops, retreats seminars.
(Reported to Area Manager- Egypt)
As Assistant Manager, administered safety program work with the safety coordinators at the company’s plants &addressed all safety issues presented by the employees.
Updated and implemented safety training program, which successfully reduced on-the-job injuries by 75%.
Successfully monitored projects from proposal offers, questionnaire development, word processing, production, distribution, and return through validation checking, coding, keypunching, data processing, & final report for the following projects-
Alexandria Water & Wastewater, Nubaria steam turbines bid (MHI), Sharm el Sheikh Airport, Cairo Airport TBB, Saudi Gorman Hospital, Cairo North Power Station, Sheraton Heliopolis, Marriott Hotel & Casino Remodeling, New Talkha Power Station, Sheikh Zayed pioneer & experimental farm, a s well as El Kureimat bid (MHI).
Bachelor Degree In Tourism & Hotel Manangement from Arab Academy of Science & Technoligy & Maritime transport Tourism Major