sanaa lamkirta

-Collaborate with cross-functional teams and international stakeholders to gather and
analyze data for spare parts (Project Extension on 9 European countries and a portfolio of 113 suppliers)
-Highlight blocking anomalies reported during the month
-Ensure demonstration meetings of the results of the development cycle by suppliers
per years
-Implementing improvement actions on recurring data errors
-Providing Suppliers training about the Master File Data filling
-Monitor variances between forecasts and achievements in terms of deadlines, quality and the progress of the various stages of the Data processing
-Manage the relationship with the client and all stakeholders
-Perform risk management to minimize project risks
-Create and maintain comprehensive project documentation

-Strategic Planning: Development, framing, and monitoring of the overall plan for commercial actions and prospecting. Implementation of pricing strategies to optimize profit margins.
-Goal Setting and Optimization: Establish, evaluate, and optimize monthly commercial objectives, driving performance improvements.
-Team Leadership: Conduct meetings with the Pricing team to align strategies and foster collaboration. Perform daily analysis of shipment trends, ensuring responsiveness to market dynamics, and managing daily operations related to product pricing including invoicing, returns, credits.
-Internal Coordination: Coordinate internal meetings with other departments, including Customer Service and Documentation.
-Campaign Management: Assisting with the development of promotional campaigns to drive sales growth.
-KPI Presentation: Compiling presentations for senior management, highlighting key metrics associated with pricing initiatives. Conducting regular price reviews to ensure ongoing market competitiveness. Creating reports detailing current pricing structures and offering recommendations for changes

-Quotation and Follow-up: Managed the creation of comprehensive price quotations for clients, diligently overseeing the follow-up process to secure confirmations. Surpassed sales objectives through proactive client engagement and strategic communication.

-Prospecting: Spearheaded efforts to identify and explore new business opportunities, successfully expanding the client base.

Managed customer service operations: Oversaw end-to-end operations, ensuring seamless processing of client requests and efficient coordination of shipments.

Collaborated with origin agents: Worked closely with origin agents to monitor and manage import files, ensuring precise and timely logistics coordination.

Coordinated with carrier representatives: Initiated contact with carrier representatives to arrange shipments and issue instructions for the delivery of materials.

Built strong customer relationships: Developed and nurtured strong customer relationships and loyalty through effective communication and problem-solving, and Maintained a high level of professionalism in interactions with challenging customers, successfully resolving issues to their satisfaction.

Provided product knowledge: Maintained an in-depth knowledge of company services, offering helpful suggestions and recommendations to customers.

Contributed to team development: Assisted in training and mentoring new team members, contributing to their successful onboarding and integration into the customer service team.